Jennifer M. Mata
Burton,TX
Summary
I am a people-oriented team leader, successful in monitoring performance, delegating work, and motivating members. This also includes managing daily direction, and team communication. Tackling challenges with positivity and drive. I work great alone or with others and consistently exceed expectations. I believe being part of your team would help expose me to many aspects of business, thus allowing me to grow into a productive, successful employee now and in the future.
Overview
6
6
years of professional experience
Work History
Back of House Team Lead
Chick-Fil-A
Brenham, TX
08.2024 - Current
- Responsible for leading and supporting the team
- Ensuring smooth operations
- Keep minute-to-minute awareness of servable inventory to give the customer the best product available
- Opening and closing duties
- As part of a team, assist other team members with completing job tasks, especially during peak times
- Carry out instructions given by the management team and team leads
- In a fast-paced environment, modified standard recipes to accommodate customer requests
- Assist keeping the kitchen clean, hygienic and tidy, at all times, to keep the kitchen running efficiently
- Complete rotation of product list first-in first-out rotation
- Prepare, cook, and present food safely, quickly and efficiently while meeting company, local, and state regulations
Dispatch (weekend shifts)
R&T Hotshots Family Business
Conroe, TX
08.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently
- Maintained accurate records and documentation
- Coordinated daily operations for drivers to optimize efficiency
- Communicating effectively by providing accurate information
Front desk representative
Holiday Inn Resort
Galveston, TX
01.2023 - 08.2023
- Valued customer service
- Accurate Money handling
- Writing detailed emails for opening and closing information, guest concerns, equipment or safety concerns to management and other staff
- Sufficiently perform room moves, cancellations, and make reservations accurately and swiftly to ensure best service
- Direct guests to their rooms when needed ensuring each guest feels welcomed
- Check on guests during and after stay to secure a quality visit each and every time
- Take guest requests for housekeeping, maintenance, linens etc
- Communicate with housekeeping and maintenance (making work slips)
- Answer phone calls and make phone calls to guest other hotels and management while keeping up with other front desk responsibilities
- Fulfill any guest request promptly and smoothly with a smile
Housekeeper/Common area
Mastercorp- Holiday Inn Resort
Galveston, TX
07.2022 - 01.2023
- Daily and Deep Cleanings
- Room and organizing
- Dusting and sweeping
- Vacuuming and mopping
- Bathroom/Restroom cleaning
- Kitchen cleaning
- Window cleaning
- Restocking linens and other supplies
Front of House/Line
Chicken Salad Chick
The Woodlands, TX
09.2020 - 06.2022
- Fulfilling orders
- Money handling
- Serving guests
- Open and Close duties
- Prep Cooking
- Dishwasher
- Flavor making
Customer Service Representative
On Time Cab
Conroe, TX
01.2019 - 03.2020
- Answer phones
- Setup Appointments
- Filing
- Communicating with customers in person
- Maintenance on vehicles-cleaning
Cashier
Burger Boy
Conroe, TX
05.2019 - 09.2019
- Money handling
- Service to customers
- Maintenance to dining area - cleaning
Education
High School -
Conroe High School
Conroe05.2022
Skills
- Cash Management
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Customer Support
- Food safety
- First aid
- Child development
- Team leadership
- Time management
- Problem solving
- Staff training
- Scheduling coordination
References
- Guillermo Arias, R&J Hotshots, 832-716-0194
- Christine Perkins, Chicken Salad Chick, 832-797-0600
- Gloria Noquez, On Time Cab, 469-441-1247
- Abigail Carr, Family Friend, 832-366-4250
Contacts
Matajm2004@gmail.com, 936-499-0918
Languages
Spanish
Professional
Timeline
Back of House Team Lead
Chick-Fil-A
08.2024 - Current
Dispatch (weekend shifts)
R&T Hotshots Family Business
08.2023 - Current
Front desk representative
Holiday Inn Resort
01.2023 - 08.2023
Housekeeper/Common area
Mastercorp- Holiday Inn Resort
07.2022 - 01.2023
Front of House/Line
Chicken Salad Chick
09.2020 - 06.2022
Cashier
Burger Boy
05.2019 - 09.2019
Customer Service Representative
On Time Cab
01.2019 - 03.2020
High School -
Conroe High School