Jennifer Monaghan
Program Director
Lapeer,MI
Summary
Results-driven Program Director with a proven track record of delivering projects on time and within budget. Excel at strategic planning, team leadership, and operational management to drive program success. Skilled in conflict resolution, effective communication, and stakeholder engagement, ensuring seamless collaboration across departments. Thrive in fast-paced environments by prioritizing tasks and leveraging problem-solving abilities to overcome challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Director Education Manager
Medstar Inc
Clinton Twp, MI
12.2018 - Current
- Worked with executives to develop strategic plans and keep them informed regularly.
- Implemented procedures for optimal outcome assessment.
- Maintained accurate reporting through interdepartmental coordination.
- Designed training sessions focused on improving overall staff proficiency.
- Enhanced training programs to attain target outcomes.
- Managed a thorough system to oversee records of training sessions and achieved certifications.
- Optimized operations by leveraging innovative solutions.
- Maintained adherence to relevant laws, regulations, and policies.
- Oversaw financial planning for various training programs.
- Established partnerships with external vendors providing specialized services or resources.
- Adopted innovative teaching methods and industry standards to enhance training.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Utilized insights from data to implement improvements.
- Evaluated and aligned learning methods with leading industry benchmarks.
- Created training modules utilizing strategic business practices.
- Evaluated departmental needs to develop specific training solutions.
- Reviewed and analyzed training courses to highlight improvement opportunities.
- Produced visual content to secure future deals.
- Organized stakeholder data alongside prospective client information.
- Investigated customer needs to support strategic planning.
- Forged strategic relationships with vendors to optimize costs.
- Worked with internal teams to ensure smooth project execution.
- Analyzed customer needs to define project scope.
- Developed comprehensive project schedules with specified deadlines.
- Organized sessions to enhance overall performance.
- Evaluated performance metrics to ensure alignment with objectives.
- Implemented effective methods for managing and mitigating risks.
- Directed alignment of stakeholder expectations during development.
- Facilitated collaboration among various departments for project success.
- Devised user-friendly training content after project finalization.
- Implemented compliance measures for industry regulations throughout the development process.
- Led pivotal initiatives, ensuring timely management of deliverables.
Education and Training
McLaren Flint
Flint, Michigan
07.2012 - 04.2017
- Developed practical training programs to impart knowledge and improve individual skill sets.
- Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
- Notified stakeholders regarding behavioral concerns, attendance tracking and additional pertinent information relating to achievement of effective training.
- Created tests, exercises and role-plays for courses to verify competency.
- Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
- Managed learning experience consistent with company philosophy and company-wide strategies.
- Collaborated with internal business partners to create industry-specific course content.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Healthcare Administration/Management
12.2021
Skills
- Project Management
- Curriculum Development
- Team Leadership
- Team Development Strategies
- Process Assessment
- Business Administration
- Clear Oral and Written Communication
- Thorough Attention to Detail
- Training Program Modification
- Relationship Building
- Training Needs Analysis
- Cross-Functional Team Coordination
- Analytical Decision Making
- Program Development and Implementation
- Educational Workshop Delivery
- Performance Improvement Strategies
- Strategic Thinker
- Policy and procedure improvements
- Customer service experience
- Program leadership
- Program planning
- Conflict resolution
- Staff management
- Data analysis
- Strategic planning
- Partnership development
- Performance standards and analysis
- Strategic leadership
- Administration
- Effective leader
Relationship building
Organizational leadership
Policy implementation
Regulatory compliance
Compliance management
Stakeholder engagement
Training and development
KPI tracking
Needs assessment
Resource allocation
Problem-solving
Program strategy development
Multitasking
Critical thinking
Organizational skills
Issue resolution
Teamwork and collaboration
Dependability and cooperation
Program improvements
Analytical thinking
Affiliations
National Society of Leadership and Success
Detroit Women Leaders Association
Macomb County Medical Control Authority Education Committee
Genesee County Medical Control Authority Education Committee
Oakland County Community College Advisory Board Member
Warren Consolidated Schools EMS Program Advisory Board Member
Certification
- Paramedic License - 2009- Current
- Instructor Coordinator Paramedic 2012-Current
- AHA Training Center Faculty, Ascension Genesys - 2020- Present
- Advanced Cardiac Life Support Instructor 2012-Current
- Pediatric Advanced Life Support Instructor 2012-Current
- Prehospital Trauma Life Support Instructor 2012- Current
Timeline
Program Director Education Manager - Medstar Inc
12.2018 - Current
Education and Training - McLaren Flint
07.2012 - 04.2017
Siena Heights University - Bachelor of Science, Healthcare Administration/Management