JENNIFER MONTANO
Los Lunas,NM
Summary
Proven leader with extensive experience in store management at Dollar General, adept at problem-solving and customer relations. Excelled in multitasking and organization, significantly enhancing store operations and team leadership. Demonstrated exceptional ability in training and mentoring, driving positive outcomes and maintaining high customer service standards. Skilled in store opening and closing, showcasing a results-driven approach with a focus on achievements.
Overview
21
21
years of professional experience
Work History
Store Manager
Dollar General
06.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Substitute Teacher
Los Lunas Schools
03.2019 - 05.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Office Manager
County Towing & Recovery
01.2013 - 07.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manger
The Evolution Group
03.2004 - 09.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Los Lunas High School
Los Lunas, NMSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
Timeline
Store Manager
Dollar General
06.2021 - Current
Substitute Teacher
Los Lunas Schools
03.2019 - 05.2021
Office Manager
County Towing & Recovery
01.2013 - 07.2020
Office Manger
The Evolution Group
03.2004 - 09.2010
High School Diploma -
Los Lunas High School