Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer Montgomery

Kerrville,TX

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Reliable Lead Receptionist with experience in managing front desk operations, including phone management and visitor guidance. Possess strong skills in customer service, scheduling, and administrative tasks to ensure smooth office operation. Demonstrated capability to train and supervise junior staff members while maintaining high levels of productivity and efficiency. Made significant impact by improving communication systems and streamlining office processes in previous role.

Overview

6
6
years of professional experience

Work History

Receptionist

Town & Country Animal Hospital
Kerrville, TX
01.2025 - Current
  • Responded to inquiries from internal staff members regarding office operations.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.

Lead Receptionist

Wharton Veterinary Clinic
Wharton, TX
04.2019 - 12.2024
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • I answered the multi-line telephone with a polite tone of voice to provide general information and answer inquiries.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Monitored the reception area to provide a consistently safe, hazard-free environment for customers.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Conducted the initial screening of incoming calls to determine urgency, and directed them accordingly.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Sent tuberculosis and brucellosis documents to the state.
  • Processed payments and updated accounts to reflect balance changes.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Scheduled and confirmed appointments.
  • Check patients in and out.
  • I wrote interstate travel papers and Coggins certificates.
  • Ordered pet food.

Education

Cosmetology - Cosmetology

Central Texas Beauty College
Round Rock, TX
05-2012

Skills

  • Supervision and leadership
  • Cornerstone Software
  • Global Vet Link
  • Hills Science Diet ordering

References

  • Kevin Keller - Hills Science Diet - Sales Representative - 406-696-3644
  • Laura & Stormy Starks- Wharton Veterinary Clinic Client- 979-531-9847
  • Tony Pohler- Wharton Veterinary Clinic Owner- 361-258-1060
  • Dennis Davis- Dennis Davis Bucking Bulls- 979-618-6503

Timeline

Receptionist

Town & Country Animal Hospital
01.2025 - Current

Lead Receptionist

Wharton Veterinary Clinic
04.2019 - 12.2024

Cosmetology - Cosmetology

Central Texas Beauty College

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