Jennifer Montoya
Frisco,TX
Summary
Dedicated and personable customer service specialist with 3+ years of experience in providing exceptional customer support in diverse industries. Proficient in handling customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. Seeking to leverage my customer service expertise to deliver outstanding service and contribute to the success of a dynamic team.
Overview
6
6
years of professional experience
Work History
Collateral Management Specialist
Selene Finance
Coppell, Texas
01.2024 - 05.2024
- Coordinates obtaining, tracking, follow-up, and storage of collateral documents
- Assists with researching issues regarding collateral files and documents
- Inventory documents in collateral files
- Image collateral documents as received
- Works incoming document queues to identify documents for indexing
- Award recognition for most completed outbounding of documents to custodians in a month.
Post Closing Coordinator
Fairway Independent Mortgage Corporation
Carrollton, Texas
06.2021 - 09.2023
- Facilitate communication between title companies and collateral department
- Find resolution for any missing documentation within the closed loan package
- Responsible for ensuring all corresponding departments are alerted for necessary revisions
- Responsible for organization and system to easily retrieve loan packages
- Creates reports of the loan packages inventory
- Ships loan packages to investors with correct criteria
- Follow up on aging note status with title companies
- Trouble shoot discrepancies between the note and company system.
Client Attendant
Wash Zone
Little Elm, Texas
01.2018 - 10.2019
- Assist customers as needed
- Responsible for cleanliness of office space to ensure customer satisfaction
- Responsible for store opening and closing
- Balance expense reports
- Processed cash and credit card payments.
Education
High School Diploma -
Reedy High School
05.2020
Skills
- Customer service
- Conflict resolution
- Effective Communication
- High-energy attitude
- Problem-solving abilities
Languages
Spanish
Native/ Bilingual
Timeline
Collateral Management Specialist
Selene Finance
01.2024 - 05.2024
Post Closing Coordinator
Fairway Independent Mortgage Corporation
06.2021 - 09.2023
Client Attendant
Wash Zone
01.2018 - 10.2019
High School Diploma -
Reedy High School