Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Monye

Richardson,TX

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

14
14
years of professional experience
4
4
years of post-secondary education

Work History

Dispatcher

A1 Locksmith Service
Dallas, Tx
09.2022 - Current
  • Coordinated service calls to ensure timely locksmith assistance.
  • Managed dispatch schedules using tracking software for efficient route planning.
  • Communicated with technicians to relay job details and customer needs.
  • Provided exceptional customer service through clear and effective communication.
  • Resolved scheduling conflicts to maintain consistent service delivery standards.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

Call Center Representative

CMI Group
Coppell, Texas
08.2020 - 07.2022
  • Assisted customers with inquiries and resolved issues efficiently.
  • Documented customer interactions in internal systems accurately.
  • Provided product information and guided customers in selections.
  • Managed high call volumes while maintaining professionalism and patience.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Customer Service Representative

Chewy
Richardson, Texas
12.2017 - 08.2020
  • Assisted customers with product inquiries and order tracking.
  • Resolved customer complaints to enhance service satisfaction.
  • Collaborated with team members to streamline service processes.
  • Managed multiple customer interactions through phone and chat platforms.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Union Bank
Benin
01.2012 - 09.2017
  • Assisted customers with inquiries about products and services.
  • Processed orders and managed customer accounts efficiently.
  • Resolved customer complaints through effective communication and problem-solving.
  • Utilized CRM software to track customer interactions and feedback.
  • Maintained detailed records of customer interactions for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Bachelor of Arts - Sociology And Anthropology

University of Benin
Benin, Edo
06.2007 - 09.2011

Skills

  • Dispatch software
  • Route planning
  • Scheduling management
  • Data entry accuracy
  • Customer service

Timeline

Dispatcher

A1 Locksmith Service
09.2022 - Current

Call Center Representative

CMI Group
08.2020 - 07.2022

Customer Service Representative

Chewy
12.2017 - 08.2020

Customer Service Representative

Union Bank
01.2012 - 09.2017

Bachelor of Arts - Sociology And Anthropology

University of Benin
06.2007 - 09.2011
Jennifer Monye