Jennifer Moon
CONROE,TX
Summary
Detail-oriented Correctional Operations and Customer Service Management professional. Delivered a safe environment through effective communication and problem-solving skills. Excelled in independent work and rapidly acquired new skills.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Correctional Officer
GEO
CONROE
08.2025 - 11.2025
- Enforcing rules and regulations while maintaining a safe environment for inmates and staff.
- Enforced facility rules and regulations to maintain inmate safety and security.
- Monitored inmate behavior and reported any incidents to supervisors promptly.
- Detected potential threats and quickly defused conflicts.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Conducted regular inspections of premises to identify and address potential safety hazards.
- Inspected cells and conducted random searches of common areas.
- Assisted in intake and processing of new inmates to ensure smooth transition into facility.
Dispatch Coordinator
Fowler logistics & LLC
CONROE
04.2021 - 08.2024
- Managed daily dispatch operations and coordinated transportation logistics.
- Coordinated daily dispatch operations for efficient freight movement across multiple routes.
- Managed communication between drivers and clients to ensure timely deliveries.
- Scheduled shipments using logistics software to optimize transportation efficiency.
- Oversaw scheduling and routing for efficient delivery of goods.
- Trained and mentored staff on dispatch procedures and best practices.
- Ensured compliance with safety regulations during dispatch activities.
- Communicated effectively with drivers to resolve issues promptly.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
Customer Service Manager
Gilmores Florist & gifts
CONROE
06.2015 - 02.2020
- Trained staff on customer service best practices and product knowledge.
- Resolved customer complaints by coordinating with team members for effective solutions.
- Managed customer inquiries through phone and email communication channels.
- Oversaw daily operations to ensure high-quality service at Gilmores Florist & Gifts.
- Scheduled staff shifts to maintain optimal coverage during peak business hours.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
Conroe High School
CONROE, TXSome College (No Degree) - Received Certification in Plant Grafting
Houston School of Flowers
Houston, TX 01.2016 - 03.2016
Skills
- Rule enforcement
- Inmate supervision
- Safety inspections
- Inmate interaction techniques
- Emergency response protocols
- Trained in defensive tactics
- Conflict resolution
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Critical thinking
- Staff training procedures
Certification
- CPR certified
- Cleared through DHS
- Passenger endorsement
- Certified plant grafting
Timeline
Correctional Officer
GEO
08.2025 - 11.2025
Dispatch Coordinator
Fowler logistics & LLC
04.2021 - 08.2024
Some College (No Degree) - Received Certification in Plant Grafting
Houston School of Flowers
01.2016 - 03.2016
Customer Service Manager
Gilmores Florist & gifts
06.2015 - 02.2020
Conroe High School