Jennifer Mooney
WOONSOCKET,RI
Summary
Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Overview
32
32
years of professional experience
Work History
Cook
Brookdale senior living
Attleboro, Massachusetts
2026.05 - Current
- Prepared nutritious meals following dietary guidelines for residents.
- Maintained cleanliness and organization in kitchen and food storage areas.
- Collaborated with staff to plan weekly menus based on resident preferences.
- Trained new team members on food safety and cooking procedures.
- Monitored inventory levels and assisted with supply ordering processes.
- Assisted in special events by creating themed meals for residents' enjoyment.
- Ensured compliance with health regulations during food preparation and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operation of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Arranged storage areas systematically to maximize space and facilitate easy access to supplies.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Assistant Food Service Director
Holiday retirement home
Manville, RI
2015.08 - 2026.05
- Led daily operations for resident care and service delivery.
- Managed staff schedules to ensure adequate coverage and support.
- Oversaw compliance with health and safety regulations.
- Facilitated training sessions for new team members.
- Enhanced residents' quality of life by arranging diverse activities tailored to their interests and needs. to enhance engagement and well-being.
- Implemented quality assurance measures for service improvement.
- Collaborated with families to address resident needs and concerns.
- Evaluated staff performance and provided constructive feedback.
- Established weekly team meetings to review project progress, analyze customer feedback trends, and collaboratively address challenges.
- Provided guidance and mentoring to junior staff members on how they can better handle challenging situations when dealing with customers.
- Identified cost-saving opportunities through process optimization initiatives while maintaining high quality standards.
- Monitored and ensured team adherence to established procedures and protocols to maintain service quality. with established procedures and protocols critical to successful services.
- Created policies and procedures to ensure compliance with industry standards and regulations.
- Organized workshops and seminars for employees aimed at enhancing their understanding of best practices in providing excellent customer experience.
- Oversaw recruitment process for new customer service personnel and conducted interviews with prospective candidates.
- Managed daily operations of the customer service department, including scheduling, training and supervising staff.
- Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
- Collaborated with other departments within the organization such as marketing, sales, finance, IT, to ensure smooth functioning of operations across different teams.
- Enhanced service delivery by developing policies to proactively address social and emotional needs of program participants.
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Led team engagement to assist cross-functional departments and achieve goals.
- Conducted training and offered staff development opportunities to decrease process lags.
Cook Supervisor
Hoilday retirement home
Manville, RI
2005.08 - 2015.08
- Supervised kitchen staff to ensure efficient meal preparation and service.
- Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
- Trained new cooks on food safety and hygiene practices.
- Trained new cooks on proper preparation techniques, recipes, and presentation of dishes.
- Fostered a positive team environment to enhance staff collaboration and morale.
- Implemented systems designed to improve efficiency within the kitchen environment.
- Monitored food quality control and safety standards to ensure compliance with health regulations.
- Ensured compliance with health regulations during food preparation and cooking.
- Assisted in creating specialized dietary meals for residents with restrictions.
- Developed menus in accordance with budget guidelines while ensuring high-quality dining experience for customers.
- Researched innovative recipes that could be added to the menu while staying within budgetary constraints.
- Maintained accurate inventory records of all food items received and used in the kitchen.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Monitored waste levels throughout shift hours to reduce spoilage costs.
- Assisted in developing training materials for new staff members on safety practices, sanitation protocols and other policies.
- Reviewed daily production sheets to ensure accuracy of product specifications as well as portion control procedures were followed by staff members.
- Provided guidance to employees regarding job duties and performance expectations.
- Solved customer complaints quickly and efficiently when necessary.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Helped staff adhere to tough restaurant requirements through practical discipline and motivation.
- Chopped and diced vegetables and fruits to stock the fridge ahead of busy periods.
- Assisted with interviewing, hiring and training kitchen personnel.
- Improved performance of team members resulting in high-quality meals produced daily.
- Supervised team of employees, maintaining a positive and productive atmosphere to enhance employee experience.
Dietary aide
Hoilday retirement home
Manville, RI
1994.08 - 2005.08
- Prepared and served nutritious meals to residents following dietary guidelines.
- Assisted in meal planning to meet individual dietary needs of residents.
- Maintained cleanliness and organization of kitchen and dining areas.
- Collaborated with kitchen staff to ensure timely meal delivery to residents.
- Supported residents during meal times, promoting a pleasant dining experience.
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Maintained a safe working environment by following all safety protocols.
- Treated patients and team members with dignity and respect.
- Informed supervisor about any changes in patient's dietary needs or preferences.
Education
Woonsocket Hill School
WOONSOCKET, RISome College (No Degree) - General Studies
Rhode Island College
Providence, RISkills
- Food safety
- Sanitation management
- Meal preparation
- Menu planning
- Inventory management
- Quality assurance and control
- Staff scheduling on on shift
- Food ordering
- Staff training
- Customer satisfaction
Timeline
Cook
Brookdale senior living
2026.05 - Current
Assistant Food Service Director
Holiday retirement home
2015.08 - 2026.05
Cook Supervisor
Hoilday retirement home
2005.08 - 2015.08
Dietary aide
Hoilday retirement home
1994.08 - 2005.08
Woonsocket Hill School
Some College (No Degree) - General Studies
Rhode Island College