JENNIFER MOORE
Katy,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
35
35
years of professional experience
Work History
Client Services Manager
Gallagher Bassett
Houston, Texas
11.2023 - Current
- Manage an assigned book of business, covering multiple industries building relationships with existing clients
- Organize and leads group meetings on behalf of clients
- Renews own accounts of low to moderate complexity,
- Solve common issues, identify client concerns and drive solutions.
Risk Solution Representative
HEB RISK SOLUTIONS
HOUSTON, TX
03.2018 - 11.2023
- Review and handle property claims, work injury claims, non-occupational claims and general liability claims
- Communicates with all employees, customers and other third parties who have filed an incident report to provide the best customer service
- Coordinates the effective administration of HEB's work injury plan and the Return-to-Work Plan
- Coordinate’s litigation case management to ensure cost containment; attend mediations and trials
- Resolve customer claims through investigating losses and negotiating claims settlements
Senior Claims Administrator
SCI
HOUSTON, TX
01.2016 - 03.2018
- Monitor daily handling of SCI workers’ compensation claims by the third-party claim adjusters
- Review claims for a full and final settlement
- Implement and monitor the return-to-work program
- Maintain a diary of current open claims until closure
- Handle multiple jurisdictions
Claims Adjuster
ESIS
HOUSTON, TX
11.2013 - 12.2015
- Investigate and evaluate Non-subscriber claims for four big accounts
- Develop creative solutions to resolve each claim timely and cost effectively
- Participate in claim file reviews
Claims Adjuster
TRI-STAR RISK MANAGEMENT
HOUSTON, TX
04.2013 - 10.2013
- Handle lost time and medical only claims for Houston Independent School District
- Aggressively investigate claims to determine compensability
- Interpret medical reports and estimated disability duration
- Attend all Benefit Review Conferences
Claims Supervisor
ARTHUR J. GALLAGHER, INC
HOUSTON, TX
08.1995 - 05.2005
- Supervise and handle all claims for the Non-subscriber account for Sonic Drive In
- Interview and correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review
- Prepare quarterly reports and present data at board meetings
Workers’ Compensation Claims Adjuster
THE HARTFORD
HOUSTON, TX
01.1991 - 08.1995
- Investigated workers' compensation claims and evaluated the facts to determine coverage and liability.
- Conducted interviews with claimants, employers, medical providers and witnesses to obtain information related to a claim.
- Attended Benefit Review Conferences to represent Hartford.
Education
The Adjuster School
Skills
- Critical Thinker
- Detail Oriented
- Strong Interpersonal and Communication Skills
- Problem-Solver
- Empathy
- Customer Service
- Litigation Resolution
- Organized
Timeline
Client Services Manager
Gallagher Bassett
11.2023 - Current
Risk Solution Representative
HEB RISK SOLUTIONS
03.2018 - 11.2023
Senior Claims Administrator
SCI
01.2016 - 03.2018
Claims Adjuster
ESIS
11.2013 - 12.2015
Claims Adjuster
TRI-STAR RISK MANAGEMENT
04.2013 - 10.2013
Claims Supervisor
ARTHUR J. GALLAGHER, INC
08.1995 - 05.2005
Workers’ Compensation Claims Adjuster
THE HARTFORD
01.1991 - 08.1995
The Adjuster School
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