Briteny Nichole Darnell-Greene
Ronda,NC
Summary
Client Services Manager with 11+ years of healthcare experience. Proven ability to organize, grow and manage many parts in a Home Health and hospital setting. Managed 2 locations in Elkin and Winston Salem as a Client Service Manager. Recognized for the ability to work with very diverse clients and staff while anticipating and accommodating client need. Outstanding skills in effectively managing 248 clients and staff. Dedicated to growing accounts to gain client base while recommending sensible solutions, and effectively motivating staff to implementing them in a spirit of collaboration.
Overview
7
7
years of professional experience
Work History
Client Services Manager
BAYADA Home Health Care
04.2018 - Current
- Office Dove awarded 2nd, 3rd, 4th Quarter 2018/ Fire Pink Outstanding Achievement 2nd and 3rd quarter 2018/ Provider of Choice Home Care Pulse 2019.
- Mentored the departmental team, which boosted efficiency, success and morale among employees.
- Interacted with clients on a regular basis to quickly alleviate issues and provide project updates.
- Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities.
- Established standards for selection, promotion and termination of staff.
- Developed and achieved financial and growth goals.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Oversaw private and medicaid billing, payroll and verified that proper procedures were followed.
- Established staff schedules and assignments based on client needs.
- Currently building relationships with facilities in our area to grow client base.
- Encouraged creative thinking, problem solving, and empowerment as part of the office to improve morale and teamwork.
- Managed caseload effectively over 90 clients.
Emergency Department Coordinator
Hugh Chatham Memorial Hospital
01.2017 - 04.2018
- Coordinates and supervises provision of patient flow in the ED consistent with philosophy, policies, and standards of care.
- Monitors admits, discharges, and transfers for patients that were either treated and released or plan for admission.
- Engaged with triage nurse for any patients with the plan of admission.
- Provides support to triage nurse for any treat and release discharge coordination.
- Informs case manager of any ED discharges for ongoing care coordination or high risk case management
Education
MHA -
Wake Forest University
Winston-salem, NC2025
Bachelor of Science - Health Science
Kaplan University - Lincoln
Lincoln, NE2016
Certified nursing assistant class - undefined
Mount Eagle College and University
Winston-Salem, NC2016
Phlebotomist - undefined
Mount Eagle College and University
Winston-Salem, NC2013
High School Diploma - undefined
Starmount High School
Boonville, NC2009
Skills
- Grew case load by 25% year over year
- Effectively manage over 115 employees
- Knowledge of Medicaid health regulations, laws, and eligibility
- Working with facilities to grow client base
- Marketing/Business development
- Strategic staffing for clients
- Mentor development for employees
- Budgeting
- Healthcare billing
- Customer service-oriented
- Accurate and detailed
- Works well under pressure
- Invoice processing
- Advanced clerical knowledge
- Critical thinker
- Planner and coordinator
- Flexible
- Budgeting proficiency
- Positive behavior modeling
References
References available upon request
Timeline
Client Services Manager
BAYADA Home Health Care
04.2018 - Current
Emergency Department Coordinator
Hugh Chatham Memorial Hospital
01.2017 - 04.2018
MHA -
Wake Forest University
Bachelor of Science - Health Science
Kaplan University - Lincoln
Certified nursing assistant class - undefined
Mount Eagle College and University
Phlebotomist - undefined
Mount Eagle College and University
High School Diploma - undefined
Starmount High School
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