Jennifer Moore

• Meeting agendas and minutes for board discussions.
• Assisted in organizing industry events and conferences to enhance engagement.
• Assist new memberships and correspondence.

• Managed client relationships, ensuring alignment with business goals and objectives.
• Developed strategic account plans to enhance customer engagement and satisfaction.
• Collaborated with cross-functional teams to identify growth opportunities within key accounts.
• Analyzed market trends to inform account strategy and drive revenue growth.
• Expanded existing accounts through upselling and cross-selling initiatives, maximizing revenue potential.
• Developed strong rapport with clients by maintaining regular communication.

• Supported team in implementing quality control measures for repair processes and CCC estimate training
• Trained new staff on operational procedures and customer service best practices
• Developed insurance partner relationships

• Led estimation processes for complex auto body repair projects, ensuring accurate cost assessments.
• Collaborated with production teams to optimize workflow and reduce turnaround times on estimates.
• Total Loss handling
• Coordinated with insurance companies

• Led estimating processes for complex projects, enhancing accuracy and efficiency in cost assessments.
• Handled complex claims, including liability and coverage
• Shop negotiations on repairs
• Total loss claims

Sr. Estimator on collision repairs

Coordinator with the insurance companies

Total loss handling

Parts ordering

Managed a staff of 8 employees

Assigned productions of repairs

Submitted staff payroll

Personal auto, special lines, and commercial claims handling

Liablity and coverage investigations

Total loss settlement

Injury settlements

Midwest Arbitrator for Progressive Insurance- High dollar damage disputes.