Jennifer Morales
Summary
Dedicated paraprofessional with strengths in behavior management and effective communication. Known for fostering positive learning environments and supporting students with special needs to enhance academic engagement.
Overview
6
6
years of professional experience
Work History
Paraprofessional
Aveanna
Bala Cynwyd, PA
09.2024 - 11.2025
- Assisted educators in developing and implementing individualized education plans (IEPs) for students.
- Facilitated communication between teachers, students, and parents to enhance educational outcomes.
- Supported classroom management by implementing behavior management strategies to foster a positive learning environment.
- Monitored student progress and reported observations to instructional staff for targeted interventions.
- Utilized assistive technology tools to support student learning and accessibility in classroom activities.
- Provided one-on-one support to students with special needs, enhancing their academic engagement and participation.
Direct Support Professional
Delta T Group
Bristol, PA
01.2024 - 08.2024
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Implemented individualized care plans tailored to each client's unique needs and preferences.
- Facilitated communication between clients, families, and support teams to ensure continuity of care.
- Monitored client behavior and emotional well-being, reporting changes to appropriate stakeholders.
- Developed and maintained positive relationships with clients, fostering trust and engagement in care activities.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assistant Manager
7-11 Convenience Store
Philadelphia, PA
07.2022 - 01.2024
- Supervised daily operations to ensure efficient store management and customer satisfaction.
- Trained and mentored staff on inventory control and customer service best practices.
- Implemented store promotions and visual merchandising to enhance sales performance.
- Monitored cash handling procedures to maintain accuracy and security standards.
- Coordinated with vendors to manage inventory levels and optimize product selection.
- Conducted regular audits to ensure compliance with health and safety regulations.
- Developed schedules for staff, balancing workload and operational needs effectively.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate
Wawa
Croydon, PA
10.2019 - 07.2022
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained optimal inventory levels through diligent stock management practices.
- Trained and mentored new team members on operational procedures and customer engagement techniques.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Implemented process improvements that enhanced store efficiency and reduced wait times for customers.
- Collaborated with team members to achieve sales goals and maintain high standards of cleanliness and organization.
- Monitored product displays, ensuring compliance with merchandising standards to drive sales performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Education
Bucks County Community College
Newtown, PAHigh School Diploma -
Archbishop Ryan
Philadelphia, PA06-2015
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Special education support
- Calm and patient demeanor
- Teacher support
- Data collection
- Classroom organization
- Classroom support
- CPR and first aid
- Student supervision
Timeline
Paraprofessional
Aveanna
09.2024 - 11.2025
Direct Support Professional
Delta T Group
01.2024 - 08.2024
Assistant Manager
7-11 Convenience Store
07.2022 - 01.2024
Sales Associate
Wawa
10.2019 - 07.2022
Education
Bucks County Community College
High School Diploma -
Archbishop Ryan