Jennifer Morell
Tucson
Summary
High-performing Bilingual Sales and Consultation Professional with over 10 years of experience in high-stakes environments including finance, healthcare, and professional coaching. Expert at utilizing a consultative approach to diagnose client barriers, build immediate rapport with vulnerable populations, and co-create strategic solutions. Proven track record of exceeding sales targets (Bank of America) and driving new business growth through community outreach. Resilient, empathetic, and skilled at navigating complex financial systems to deliver results in debt resolution and recovery.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Acclivityhealthcare
Tucson, AZ
12.2025 - Current
- Client Advocacy: Act as a strategic liaison for vulnerable patients, navigating complex insurance and medical systems to ensure timely care.
- Process Management: Manage high-volume scheduling and medical records while maintaining 100% HIPAA compliance.
FRONT OFFICE ADMINISTRATOR
Chiropractic Usa
Tucson, AZ
02.2025 - 09.2025
- Business Development: Delivered monthly educational presentations to the community, consistently generating 12+ new client acquisitions per month.
- Revenue Recovery: Cleared 4 months of billing backlogs within 48 hours of hire; optimized ongoing bookkeeping to ensure zero revenue leakage.
- Leadership: Promoted to Manager within months due to operational efficiency and excellence in client retention.
QUALIFIED INTERPRETER COACH
Cyracom International
Tucson, AZ
08.2011 - 06.2013
- Performance Consulting: Analyzed quality data to diagnose performance gaps in new hires; formulated and delivered customized training interventions.
- Strategic Communication: Used high-impact discovery questioning to help trainees identify obstacles and pivot strategies in real-time.
Teller
Bank of America
Phoenix, AZ
06.2010 - 11.2011
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted customers with account inquiries, resolving issues to enhance satisfaction and retention.
- Managed cash drawer, balancing daily transactions to maintain accuracy and integrity of funds.
- Educated customers on banking products and services, promoting features that align with their needs.
- Top Sales Performer: Recognized as the top sales associate for the branch by identifying client needs and cross-selling financial products as solutions.
- Financial Accuracy: Managed high-volume cash transactions and confidential data in a fast-paced retail banking environment.
Accounts Receivable Clerk
A & B Transport
Phoenix, AZ
03.2004 - 08.2011
- Processed and reconciled accounts receivable transactions for accuracy and timely payments.
- Managed customer inquiries regarding billing discrepancies and payment statuses effectively.
- Collaborated with sales teams to ensure accurate invoicing and prompt collections.
- Implemented improvements to invoicing procedures, enhancing efficiency and reducing errors.
- Revenue Growth: Proactively identified and secured new client accounts, directly increasing company annual revenue.
- Negotiation: Managed the full cycle of accounts receivable, resolving payment discrepancies through professional negotiation and customer service
Education
Bachelor of Science - Health Administration
University of Management And Technology
Associate of Arts - General Studies
Maricopa Community Colleges, Phoenix College
Spanish Bilingual Assistant Certificate - Medical Interpreting
Gilbert Mercy Medical Center
GilbertSkills
- Sales/Finance: Lead Conversion, Revenue Growth, Debt Recovery, Billing Systems
- Communication: Professional Spanish Interpretation, Public Speaking, Crisis Management
- Software: Microsoft Office Suite (Excel, Word), CRM Management, HIPAA-compliant systems
Languages
Spanish
Professional Working
Timeline
Administrative Assistant
Acclivityhealthcare
12.2025 - Current
FRONT OFFICE ADMINISTRATOR
Chiropractic Usa
02.2025 - 09.2025
QUALIFIED INTERPRETER COACH
Cyracom International
08.2011 - 06.2013
Teller
Bank of America
06.2010 - 11.2011
Accounts Receivable Clerk
A & B Transport
03.2004 - 08.2011
Bachelor of Science - Health Administration
University of Management And Technology
Associate of Arts - General Studies
Maricopa Community Colleges, Phoenix College
Spanish Bilingual Assistant Certificate - Medical Interpreting
Gilbert Mercy Medical Center