JENNIFER MORRIS
Chicago,IL
Summary
Highly motivated and dedicated professional with extensive experience in customer service, security, and management roles. Demonstrated ability to excel in fast-paced environments while delivering exceptional service and fostering positive team dynamics. Skilled in providing attentive customer care, ensuring satisfaction, and maintaining security protocols. Proven track record of driving operational efficiency and achieving performance goals. Eager to leverage skills and contribute positively to a dynamic team in a new opportunity.
Overview
8
8
years of professional experience
Work History
Banquet Server & Security
Express Employment
Chicago, Illinois
09.2022 - 07.2023
- Provided exceptional customer service by serving patrons with food and beverages in a positive and welcoming manner, ensuring their satisfaction
- Acted as a knowledgeable resource for patrons, offering recommendations and assistance with food and beverage selections, contributing to an enhanced dining experience
- Demonstrated efficiency in presenting ordered choices promptly and accurately, maintaining high standards of service and meeting customer expectations
- Fostered a welcoming and enjoyable dining ambiance by maintaining cleanliness and organization in the serving area, while displaying enthusiasm and professionalism.
Security
Express Employment
Chicago, Illinois
10.2021 - 09.2022
- Conducted thorough inspections of access points, ensuring the security and integrity of the premises and identifying any potential vulnerabilities
- Responded promptly and effectively to alarms and emergencies, implementing appropriate protocols to mitigate risks and ensure the safety of personnel and assets
- Monitored security cameras with vigilance, actively identifying and addressing any suspicious activities or unauthorized access attempts
- Conducted comprehensive day and night shift patrols, systematically checking designated areas to detect and deter security breaches
- Investigated all cases of safety disturbance, documenting findings and collaborating with relevant stakeholders to implement preventive measures and address recurring issues.
Store Manager
Toys R Us
Chicago, Illinois
04.2015 - 06.2021
- Directed and supervised all aspects of store operations, including inventory management, sales strategies, and customer service initiatives, ensuring the achievement of performance targets and objectives
- Recruited, trained, and motivated staff members, fostering a positive work environment and empowering team members to deliver exceptional service and achieve their full potential
- Implemented effective merchandising strategies and promotional campaigns to drive sales and maximize revenue, while maintaining visual standards and ensuring product availability
- Monitored and analyzed key performance indicators, such as sales trends and customer feedback, to identify opportunities for improvement and implement actionable strategies to enhance operational efficiency and profitability.
Education
High School Diploma -
Harlan High School
Skills
- Proficient in Microsoft Office
- Strong multitasking abilities
- Exceptional customer service skills
- Comfortable working in a fast-paced environment
- Guest Relations
- Food handling
- Room Teardown
- Food Service
- Food Running
- Customer Service
- Physically coordinated
- Station Setup and Restocking
- Personal appearance standards
- Order Accuracy
- Clear Communication
Timeline
Banquet Server & Security
Express Employment
09.2022 - 07.2023
Security
Express Employment
10.2021 - 09.2022
Store Manager
Toys R Us
04.2015 - 06.2021
High School Diploma -
Harlan High School