Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Muehlbauer

Lakewood,CO

Summary

Multi-faceted professional with a strong work ethic and sound integrity, experienced at enhancing customer satisfaction through effective issue resolution and team collaboration. Bilingual in English and Spanish, I am extremely proud of my attention to detail and my ability to establish and maintain rapport with anyone. I consistently achieve operational efficiencies and foster trust-based relationships with anyone I encounter in a professional setting.

Overview

2026
2026
years of professional experience

Work History

Title Sr Rep

FirstBank
11.2023 - Current
  • Mitigated risk to the bank by assisting in perfection of real estate collateral.
  • Worked within specified timeframes to order initial and final title products for every real estate-secured loan.
  • Resolved issues through careful research and follow-up with customers.
  • Provided detailed performance reports for management review, facilitating data-driven decision making.
  • Supported team members in their daily tasks, fostering a cohesive and productive work environment.
  • Strengthened client relationships through excellent communication skills and consistent followup.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Developed comprehensive knowledge of industry trends, regulatory requirements, and best practices in order to provide informed guidance to clients.
  • Collaborated with cross-functional teams to achieve shared objectives and project milestones.
  • Reduced customer complaints with proactive problem-solving and prompt issue resolution.
  • Optimized workflow efficiency through diligent organization of tasks, documentation, and resources.
  • Enhanced company reputation by delivering exceptional customer service at all times.
  • Answered questions quickly via email or return phone call within a 2-hour period.
  • Managed high-volume workload while maintaining strong attention to detail and accuracy.
  • Achieved successful resolution of escalated issues during periods of high call volume.
  • Interacted with customers regularly to maintain and enhance relationships.
  • Demonstrated adaptability by successfully handling changing priorities and shifting deadlines without compromising performance standards or results delivery.

Credit/Debit Card Disputes Sr Rep

FirstBank
10.2018 - 11.2023
  • Responsible for day-to-day operations of general card dispute cases.
  • Collaborated with branches, internal departments and customers to assist with questions related to card disputes.
  • Maintained knowledge and understanding of Visa core rules and other banking regulations.
  • Maintained accurate records of client interactions within CRM system for future reference.
  • Identified areas for process improvement within the department which led to increased operational efficiencies.
  • Trained newly hired employees on company policies and procedures regarding diverse situations.
  • Established trust-based relationships with key stakeholders through open communication channels and regular progress updates on ongoing projects.

Personal Banking Sr Rep

FirstBank
09.2015 - 10.2018
  • Opened various account types (consumer, commercial, etc).
  • Cross-sold FirstBank products (i.e. credit cards, cash reserves, etc).
  • Consistently balanced teller units.
  • Assisted in training new hires, ensuring they were equipped with the necessary skills for success in their role.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.

Receptionist Administrator

Associates In Womens Health
01.2021 - 10.2021
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Front Desk Coordinator

Hand And Stone
10.2019 - 12.2019
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Collaborated with team members to address guest needs and ensure seamless operations.
  • Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.

Cashier

Albertsons Grocery Store
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

George Washington Highschool
Englewood
05.2014

Skills

  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Bilingual/fluent in written/spoken English and Spanish
  • Written and verbal communication
  • Issue resolution
  • Complex Problem-solving
  • Staff training
  • ID verification
  • Attention to detail
  • Reports and documents
  • Records maintenance
  • Regulatory compliance

Languages

Spanish
Native or Bilingual

Timeline

Title Sr Rep

FirstBank
11.2023 - Current

Receptionist Administrator

Associates In Womens Health
01.2021 - 10.2021

Front Desk Coordinator

Hand And Stone
10.2019 - 12.2019

Credit/Debit Card Disputes Sr Rep

FirstBank
10.2018 - 11.2023

Personal Banking Sr Rep

FirstBank
09.2015 - 10.2018

Cashier

Albertsons Grocery Store

George Washington Highschool

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Jennifer Muehlbauer