Jennifer Mullen
Sicklerville,NJ
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Dynamic Travel Advisor with 12+ years of extensive hospitality, travel and tourism experience. Strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Paraprofessional
Monroe Township Public Schools
2019.11 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Travel Advisor
Wonderland And Beyond Travel
2012.10 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Established fruitful partnerships with airlines, hotels, tour operators which resulted in better offers for our customers.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
- Conducted post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.
- Developed strong relationships with clients, leading to repeat business and referrals.
Education
High School Diploma -
Overbrook Senior High School
Pine Hill, NJ05.1994
Skills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Special Education Support
- Teacher Support
- Classroom support
- IEP familiarity
- Teacher Assistance
- Teacher Support and Collaboration
- Small Group Instruction
- Autism Spectrum Knowledge
- Emotional Support
- Behavior Modification
- Travel industry experience
- Organizational capabilities
- Expert destination knowledge
- Excellent customer service
Certification
CPI Training -
Timeline
Paraprofessional
Monroe Township Public Schools
2019.11 - Current
Travel Advisor
Wonderland And Beyond Travel
2012.10 - Current
High School Diploma -
Overbrook Senior High School
CPI Training -
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