JENNIFER MUNOZ
Weslaco,TX
Summary
Dynamic professional with extensive experience at HHSC, excelling in customer service and regulatory compliance. Proven ability to develop individualized care plans and resolve client issues effectively. Skilled in record keeping and time management, ensuring timely processing of cases while fostering positive relationships with clients and colleagues.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
22
22
years of professional experience
Work History
CCSE CCT SUPERVISOR
HHSC
08.2025 - Current
- Oversaw daily operations, ensuring compliance with regulatory standards and operational guidelines.
- Mentored team members, fostering professional development and enhancing overall performance.
- Implemented process improvements that increased efficiency in service delivery and client satisfaction.
- Coordinated workflow management to optimize resource allocation and reduce operational bottlenecks.
- Led initiatives to enhance service quality, resulting in improved outcomes for clients and stakeholders.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Community Care Worker
HHSC
06.2024 - 07.2025
- Provided assistance to elderly individuals with activities of daily living, such as bathing, dressing, and grooming, by making increased changes and conducting annual assessments.
- Maintained accurate records of all interactions with clients including notes about medications taken meals eaten and general behavior patterns.
- Collaborated closely with family members or guardians to ensure that the best interests of the client were met at all times.
- Coordinated with other health care providers to ensure continuity of care for assigned patients.
- Making sure client is receive the correct care at home and making sure the state conducted regular home visits to assess client safety, functionality and satisfaction with services provided.
- Adhered strictly to professional standards set forth by state regulations governing Community Care Workers.
- Observed changes in patient status and reported any changes to the appropriate supervisor.
- Educated clients on community resources available for support services such as housing, employment, financial aid and social activities.
- Developed individualized care plans based on assessments of each patient's needs.
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
Texas Works Advisor
HHSC
08.2022 - 06.2024
- Processed Snap and Medicaid cases.
- Provided customer services to clients in a timely manner.
- Answered inquiries from customers regarding cases.
- Provided guidance and support to clients on individual cases and status.
- Demonstrated excellent communication skills in resolving escalations, client complaints.
- Monitored phone calls to provide feedback and coaching.
- Knowledgeable in state policy to provide accurate processing in cases.
- Understand time management and hold myself accountable.
UI Claims Representative
Texas Workforce Solutions
03.2015 - 04.2016
- Prepared reports detailing the number of individuals filing new claims or receiving benefits each month.
- Provided guidance and assistance to claimants in completing applications.
- Assisted in developing training materials for new staff members.
- Resolved discrepancies between claimant's reported income and employer's reported wages.
- Collaborated with various departments within the organization to ensure compliance with all legal requirements pertaining to UI matters.
- Monitored progress of pending cases in order to ensure timely resolution.
- Processed appeals on denied or overpaid claims.
Senior Bulk Dispatcher
Halliburton Energy Services
04.2011 - 12.2013
- Received and dispatched calls for energy services.
- Maintained logs of all incoming calls and assigned tasks.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Correctional Officer
Hidalgo county Sheriffs office
01.2009 - 12.2009
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
E-4 Corporal
United States Marine Corps
10.2004 - 10.2007
- Assisted in the planning and execution of deployments for combat operations.
- Assisted in the instruction of basic military knowledge and skills to new recruits.
- Participated in daily inspections to ensure uniformity and cleanliness.
- Identified potential leadership qualities among fellow Marines.
- Provided guidance on proper safety protocols during field exercises.
- Organized team building activities to promote camaraderie.
- Received orders from chain of command and relayed them appropriately.
- Utilized various weapons systems as part of marksmanship training.
Education
Some College (No Degree) - Sonography
South Texas College
McAllen, TXHigh School Diploma -
Edinburg High School
Edinburg, TX05-2024
Skills
- Customer service
- Team collaboration
- Effective communication
- Record keeping
- Time management
- Regulatory compliance
- Data entry
- Hand combat techniques
- Combat survival
- Precision marksmanship
- Problem solving
- Email management
- Scheduling
- Problem resolution
- Multi-line phone talent
- Document control
- Call management
- Goal oriented
- Staff management
- Training and mentoring
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
Accomplishments
- Expert Rifle Badge
- Sea Services Deployment Ribbon
- Global War On Terrorism Service Medal
- Nation Defense Services Medal
- Marine Combat Training
Timeline
CCSE CCT SUPERVISOR
HHSC
08.2025 - Current
Community Care Worker
HHSC
06.2024 - 07.2025
Texas Works Advisor
HHSC
08.2022 - 06.2024
UI Claims Representative
Texas Workforce Solutions
03.2015 - 04.2016
Senior Bulk Dispatcher
Halliburton Energy Services
04.2011 - 12.2013
Correctional Officer
Hidalgo county Sheriffs office
01.2009 - 12.2009
E-4 Corporal
United States Marine Corps
10.2004 - 10.2007
Some College (No Degree) - Sonography
South Texas College
High School Diploma -
Edinburg High School