Shondrell Calhoun
Center,TX
Summary
Dynamic professional with extensive experience at Texas HHSC, excelling in client assessment and eligibility determination. Proven ability to build relationships and deliver exceptional customer service. Skilled in CRM tools and data entry, ensuring accurate documentation and compliance. Committed to enhancing client satisfaction through effective communication and tailored solutions.
Overview
11
11
years of professional experience
Work History
CCSE Caseworker for Aging and Disability
Texas HHSC
Center, USA
11.2023 - Current
- Conduct interviews and home/site visits to assess client needs and provide appropriate resources.
- Determine eligibility and functional needs through comprehensive reviews and assessments.
- Monitor service effectiveness, develop service plans, and maintain accurate case records.
Remote Medicaid Insurance Advisor
WTW
Remote, TX
05.2025 - 06.2025
- Analyzed client needs to recommend suitable insurance coverage plans.
- Provided comprehensive insurance consultations to clients on policy options.
- Educated clients on policy terms, conditions, and benefits of coverage.
- Advised customers on changes in existing policies or new options available in the market.
Data Entry Clerk
Kendall Creek Communications
Remote, USA
11.2019 - 08.2024
- Executed accurate data entry tasks using Microsoft Office Suite for digital organization.
- Sorted and verified data, contributing to clean, error-free reports and documentation.
- Maintained and updated digital records for internal departments.
Case Manager
Mike Morse Law Firm (Torticity)
Nacogdoches, USA
06.2022 - 04.2024
- Developed relationships with medical professionals and clients to support case building.
- Prepared case files for attorneys and facilitated legal documentation processes.
- Maintained high client satisfaction through consistent communication and advocacy.
Assistant General Manager
Holiday Inn Express and Suites
Shreveport, USA
01.2015 - 06.2023
- Led daily hotel operations, ensuring excellent guest service across departments.
- Managed reservations, check-ins/outs, and resolved escalated guest concerns.
- Executed marketing campaigns and managed social media presence to boost engagement.
Customer Service Representative
USAA
Shreveport, USA
11.2016 - 11.2018
- Resolved inquiries through phone, email, and live chat in a remote customer care role.
- Escalated technical or complex issues while maintaining a positive customer experience.
- Processed payments, managed accounts, and tracked call data for internal reports.
Banker/Customer Service Representative
USAA-Teleperformance
Shreveport, USA
06.2016 - 11.2018
- Guided clients through banking transactions and offered personalized support.
- Cross-sold relevant financial services based on client needs.
- Utilized CRM software to manage client histories and improve service outcomes.
Education
Associate of Applied Science - Medical Assistant
Ayer's Career College
Shreveport, LA12.2018
Associate of Science - Clinical Psychology
Lon Morris College
TX05.2005
Skills
- Customer service (phone, chat, email)
- CRM and remote communication tools
- Microsoft Office Suite
- Time management
- Conflict resolution
- Data entry and documentation
- Team collaboration
- Typing speed: 40 WPM
- Case record management
- Insurance consultation
- Client assessment
- Eligibility determination
- Relationship building
- Compliance understanding
Timeline
Remote Medicaid Insurance Advisor
WTW
05.2025 - 06.2025
CCSE Caseworker for Aging and Disability
Texas HHSC
11.2023 - Current
Case Manager
Mike Morse Law Firm (Torticity)
06.2022 - 04.2024
Data Entry Clerk
Kendall Creek Communications
11.2019 - 08.2024
Customer Service Representative
USAA
11.2016 - 11.2018
Banker/Customer Service Representative
USAA-Teleperformance
06.2016 - 11.2018
Assistant General Manager
Holiday Inn Express and Suites
01.2015 - 06.2023
Associate of Applied Science - Medical Assistant
Ayer's Career College
Associate of Science - Clinical Psychology
Lon Morris College
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