Reynaldo Mata
Laredo
Summary
Dynamic professional with a proven track record at Q-Centrix, excelling in data analysis and customer service. Adept at building relationships and resolving issues swiftly, I thrive in remote environments, ensuring compliance and accuracy while managing sensitive information. Bilingual in English and Spanish, I leverage strong communication skills to foster trust and drive success.
Overview
11
11
years of professional experience
Work History
Associate Clinical Data Specialist
Q-Centrix
01.2024 - Current
- Thrive in a fully remote, production-driven environment while meeting accuracy and turnaround expectations.
- Review and process sensitive records with precision and discretion.
- Communicate clearly to resolve issues and keep work moving efficiently.
- Balance speed and accuracy while managing a steady daily workload independently.
- Trusted to handle confidential information while maintaining compliance.
Business Development Manager - Mexico Operations
SBC
01.2020 - 12.2023
- Served as the go-to contact for customers, building trust through responsiveness and follow-through.
- Supported sales and growth through rate negotiation and relationship management.
- Resolved customer challenges calmly in time-sensitive situations.
- Built long-term partnerships through clear communication.
Supply Chain Manager
ProTrans International
01.2016 - 12.2020
- Supported high-volume customer accounts with consistent service and communication.
- Resolved issues via phone and email while maintaining customer confidence.
- Collaborated with internal teams to prevent service disruptions.
Release Classification Analyst
Livingston International
01.2015 - 12.2016
- Processed customer documentation accurately while supporting compliance requirements.
Education
Associate of Applied Science - Cancer Information Management
Scott Community College
Bettendorf, IA12-2024
Skills
- Customer Service (Phone, Chat, Email)
- Data analysis
- Sales Support
- Customer Success
- Problem Resolution
- Relationship Building
- Remote Productivity
- CRM Systems
- Microsoft Office
- Bilingual: English & Spanish
- Supply chain coordination
- Sales negotiation
- Communication clarity
- Problem solving
- Attention to detail
- Issue resolution
- Relationship building
- Time management
- Critical thinking
- Self-Directed
- Customer relationship management
- Networking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Associate Clinical Data Specialist
Q-Centrix
01.2024 - Current
Business Development Manager - Mexico Operations
SBC
01.2020 - 12.2023
Supply Chain Manager
ProTrans International
01.2016 - 12.2020
Release Classification Analyst
Livingston International
01.2015 - 12.2016
Associate of Applied Science - Cancer Information Management
Scott Community College