Jennifer Munoz
Escondido,CA
Summary
Compassionate Direct Care Worker experienced in addressing physical and emotional needs of clients. Improved client well-being through effective medication management and support with daily living tasks. Focused on fostering meaningful relationships and enhancing quality of life through dedicated care and engagement.
Overview
31
31
years of professional experience
Work History
Caregiver
Visting Angels
San Marcos, California
03.2023 - Current
- Supported seniors with bathing, grooming, and personal hygiene, enhancing comfort and dignity according to Visiting Angels care plans.
- Assisted clients with bathing, dressing, and personal care tasks to ensure comfort and hygiene.
- Fostered companionship and provided emotional support during daily in-home visits, contributing to clients' overall well-being.
- Prepared meals and monitored nutrition for clients in private homes.
- Supported safe mobility, transfers, and light exercise within home settings.
- Reminded clients about medications and followed family instructions carefully.
- Administered prescribed medications promptly, ensuring adherence to care plan instructions and promoting client health.
- Reported health changes and concerns to families and Visiting Angels coordinators.
- Documented care activities and updated daily notes for each client.
- Maintained clean living spaces and organized client personal items.
- Respect the rights of each individual client while maintaining confidentiality of all personal information.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Elderly Caregiver
Crestview Manor, Inc.
Escondido, CA
03.2019 - 04.2023
- Assisted residents with bathing, dressing, and grooming at Crestview Manor residential care
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Facilitated safe movement for residents between rooms, beds, and wheelchairs
- Monitored vital signs and reported health changes to nursing staff
- Responded quickly to call lights and urgent resident needs
- Assisted with meal service and promoted hydration to enhance residents' daily routines
- Provided companionship through interactive activities and supportive conversations to foster emotional well-being
- Provided companionship and emotional support during conversations and activities
- Respected the privacy, dignity and confidentiality of each client served.
Administrative Assistant
In Quest of the Classics, Inc.
Escondido, CA
03.2015 - 06.2017
- Managed calendars, meetings, and travel for In Quest of the Classics leadership.
- Coordinated schedules, appointments, and event logistics across In Quest of the Classics teams.
- Prepared correspondence, memos, and reports for In Quest of the Classics office.
- Managed phone communications by answering calls and assisting callers with their requests., emails, and visitor inquiries for In Quest of the Classics.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized filing systems, contracts, and administrative documents for In Quest of the Classics.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Tracked invoices, payments, and vendor records for In Quest of the Classics.
- Processed invoices for payment using accounting software applications.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Supported records entry, data updates, and database maintenance for In Quest of the Classics.
- Managed database systems containing customer contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
PBX Operator
Palomar Medical Center
Escondido, CA
03.1996 - 12.1997
- Operated PBX console to connect patient, staff, and physician communications.
- Managed Palomar Medical Center switchboard calls and routed inquiries to correct departments.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Relayed urgent messages between nursing units, laboratories, and ancillary services.
- Assisted callers with voicemail, transfer requests, and after-hours contact procedures.
- Monitored call queues and maintained calm service during high-volume hospital traffic.
- Issued overhead pages for emergencies, codes, and hospital-wide announcements.
- Followed Palomar Medical Center communication protocols for sensitive and confidential information.
Education
San Pasqual High School
Escondido, CASome College (No Degree) - General Studies
Palomar College
San Marcos, CASkills
- Medication administration
- Vital signs monitoring
- Personal care assistance
- Mobility support
- Safe transfer techniques
- Care plan documentation
- Patient care
Timeline
Caregiver
Visting Angels
03.2023 - Current
Elderly Caregiver
Crestview Manor, Inc.
03.2019 - 04.2023
Administrative Assistant
In Quest of the Classics, Inc.
03.2015 - 06.2017
PBX Operator
Palomar Medical Center
03.1996 - 12.1997
San Pasqual High School
Some College (No Degree) - General Studies
Palomar College