Jennifer Muñoz
Dallas,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Processor
NEW YORK LIFE INSURANCE CO.
01.2016 - Current
- Assist agents and beneficiaries through claim life cycle
- Review documents for accuracy and compliance with company and state guidelines
- Issue claim payments with a delegation of authority of $500,000
- Prepare case reviews for scheduled meetings with OGC
- Assist in training new hires through team chat
- Perform record corrections as needed.
Custom Order Jewelry Consultant
KIM INTERNATIONAL JEWELRY, MFG.
01.2010 - 01.2016
- Helped clients with special requests to provide a strongly positive customer experience
- Created mock-up drawings and issued direct instructions to overseas warehouse CAD personnel for the creation of custom jewelry items
- Designed and delivered products that met or exceeded customers' expectations
- Delivered operational and merchandising excellence in a dynamic environment
- Ensured orders matched inventory rotation, manufacturing timeline, completion, and promised delivery date
- Performed custom laser engravings for clients.
Education
Associates in Arts -
BROOKHAVEN COLLEGE
Dallas, TXSkills
- Confidentiality & Compliance
- Database Management
- Claims Management
- Quality Assurance
- Account Management
- Training & Development
- Risk Assessment
- Data Analysis & Reporting
- Performance Management
- Client Services Management
- Customer Retention
- Project Management
Certification
- Associate, Customer Service - Life Insurance Certification
- Associate, Life Management Institute - Life Insurance Certification
Performancehighlights
- Promoted to Senior Level Claims Processor, CS3 within 2 years at New York Life Insurance.
- Consistently acknowledged on performance reviews as a top producer meeting or exceeding company expectations.
- Commended regularly at Kim International as a top salesperson.
- Responsible for the creation and implementation of a successful customer recognition program at Kim International.
Timeline
Claims Processor
NEW YORK LIFE INSURANCE CO.
01.2016 - Current
Custom Order Jewelry Consultant
KIM INTERNATIONAL JEWELRY, MFG.
01.2010 - 01.2016
Associates in Arts -
BROOKHAVEN COLLEGE
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