Jennifer Muro
Garden Grove,CA
Summary
Dedicated professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Loan Document Specialist
U.S. Bank National Association
Irvine, CA
05.2023 - Current
- Provides servicing and back-office support for commercial loans in compliance with policies and procedures, and regulatory guidelines.
- Completes monetary/maintenance activities onto loan accounting system as well as performs in depth analysis to problem solve when needed.
- Communicate with business line partners.
- Thorough knowledge of legal documents used to support applicable commercial loan processing.
Commercial Loan Ops Projects & Initiatives
Union Bank
Monterey Park, CA
09.2022 - 05.2023
- Data validation
- Agent and non-agent syndication loans
- Commercial loan reports
- Project activity
- Establishing Foreign currency portfolio
- Mainframe applications
Mortgage Loan Originator
Simple Mortgage
South Pasadena, CA
11.2020 - 09.2022
- Originated loans and assisted senior-level credit officers with complex loan applications.
- Submitted applications for credit approval.
- Developed and maintained relationships with local real estate agents.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Identified valuable solutions for customers with credit problems.
- Point system knowledge
Administrative Officer
The Portico Collection
Los Angeles, CA
09.2003 - 05.2020
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability.
- Ordered materials and supplies.
- Processed employee hires/rehires and terminations.
- Onboarded new employees onto payroll systems.
- Supported in accounts payable & receivable.
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Processed invoices and payments using accounting software programs such as QuickBooks
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
Self Employed-Loan Signing Agent
Jennifer Muro
Garden Grove, CA
10.2018 - Current
- Conduct loan signings for escrows and signing services.
- Developed and maintained relationships with local real estate agents.
- Created strategies to develop and expand existing customer sales, which resulted in increase in annual sales.
- Successfully closed average of 70 loans per month.
- Handled day-to-day running of signings, ensuring high levels of productivity and progression.
Self Employed-Notary Public
Jennifer Muro
Garden Grove, CA
09.2018 - Current
- Verified customer signatures and identification documents.
- Maintained records of all notarial acts performed.
- Kept updated on changes state laws governing Notary Public.
- Affixed seal on documents as proof of witnessing event or deal.
- Administered oaths and affirmations on legal documents.
- Notarize a variety of legal documents such as wills, trusts, deeds, powers of attorney, affidavits.
Education
High School Diploma -
Sacred Heart High School
Los Angeles, CA06-2003
Skills
- Bilingual-English & Spanish, Written & Spoken
- Quickbooks Knowledge
- Mainframe Applications
- Microsoft Office Suite
Certification
- Notary Public Commission - 2018-Present
- Real Estate Salesperson License - 2020-Present
- NMLS - 2020-Present
- Life Insurance License 2022-Present
Timeline
Loan Document Specialist
U.S. Bank National Association
05.2023 - Current
Commercial Loan Ops Projects & Initiatives
Union Bank
09.2022 - 05.2023
Mortgage Loan Originator
Simple Mortgage
11.2020 - 09.2022
Self Employed-Loan Signing Agent
Jennifer Muro
10.2018 - Current
Self Employed-Notary Public
Jennifer Muro
09.2018 - Current
Administrative Officer
The Portico Collection
09.2003 - 05.2020
High School Diploma -
Sacred Heart High School
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