Jennifer Murphy
Grove City
Summary
Reliable individual willing to handle various duties, including taking orders, cleaning workstations and monitoring cook times. Determined Restaurant Team Member with pleasant personality and desire to learn new tasks.
Energetic Restaurant Team Member remaining composed in fast-paced environments. Knowledgeable individual willing to take customer orders and clean areas so that the restaurant exceeds food safety regulations. Outgoing employee with great attendance record.
Overview
20
20
years of professional experience
Work History
Restaurant Team Member
Rubinos
Bexley
06.2024 - Current
- Ensured compliance with health and safety regulations.
- Replenished condiments and other supplies at tables and stations.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Performed opening side work duties including setting up dining area for guests arrival.
- Followed health code regulations when handling food items safely.
- Conducted daily inventory checks to ensure adequate product was available.
- Provided quality customer service with a friendly attitude.
- Maintained clean and organized work area at all times.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Communicated clearly with kitchen staff regarding order specifics.
- Greeted customers and provided menus.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Assisted in taking customer orders and providing recommendations.
- Cleaned cooking equipment after use according to safety protocols.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Bussed, cleared, and reset tables as needed throughout shift.
- Delivered food to tables in a timely manner.
- Operated dishwasher following safety guidelines for cleaning dishes properly.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Provided exceptional service to high volume of daily customers.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned counters and common areas to minimize spread of germs.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Implemented feedback from customers to improve service quality and menu offerings.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Made meals in accordance with company standards and requirements.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Assembled and served meals according to specific guest requirements.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Directed patrons to restrooms and other amenities within facility.
Claims Representative
Grange Insurance Group
Columbus
09.2005 - 06.2019
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Assisted in developing new processes and procedures for improved efficiency.
- Attended continuing education seminars related to insurance industry best practices and new legislation.
- Documented changes in claim statuses using specialized software systems.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Verified details with policyholders and requested additional information.
- Reviewed documentation and accounts to gain full picture.
- Evaluated and processed insurance claims according to company policies and industry standards.
- Utilized claims management software to track claims progress and maintain organized documentation.
- Coordinated with repair facilities and contractors to obtain repair estimates and ensure quality services.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Collaborated with fellow team members to manage large volume of claims.
- Assisted new policyholders with processing claims.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
Education
Some College (No Degree) - Liberal Arts
University of Phoenix
Tempe, AZSome College (No Degree) -
Columbus State Community College
Columbus, OHSome College (No Degree) -
Erie Community College
Buffalo, NYSkills
- Food safety
- Customer service
- Order management
- Cash handling
- Kitchen communication
- Time management
- Team collaboration
- Problem solving
- Menu knowledge
- Operational standards
- Guest experiences
- Table service
- Taking orders
- Cleaning techniques
- Strong teamwork
- Customer interaction
- Strong work ethic
- Price memorization
- Multitasking and organization
- Bill computation
- Customer feedback management
- Guest relations management
Timeline
Restaurant Team Member
Rubinos
06.2024 - Current
Claims Representative
Grange Insurance Group
09.2005 - 06.2019
Some College (No Degree) - Liberal Arts
University of Phoenix
Some College (No Degree) -
Columbus State Community College
Some College (No Degree) -
Erie Community College