Jennifer Murphy
Ringwood,NJ
Summary
Dynamic Front Office Manager with over 10 years of experience in customer service and team leadership. Skilled in mentoring staff and ensuring seamless operations, contributing to improved service delivery and customer loyalty.
Overview
15
15
years of professional experience
Work History
CSR/Front Office Manager
Skylands Primary Pet Care
Ringwood, New Jersey
10.2020 - Current
- Assisted clients with pet care inquiries and service recommendations.
- Managed appointment scheduling for veterinary services and consultations.
- Handled customer complaints professionally, ensuring satisfaction and resolution.
- Educated pet owners on product usage and care techniques effectively.
- Maintained accurate records of client interactions and service histories.
- Collaborated with veterinary staff to coordinate patient care and follow-ups.
- Processed payments and handled transactions efficiently at the front desk.
- Participated in training new staff on customer service protocols and practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Mentored junior team members and managed employee relationships.
- Managed daily operations of front office team and client interactions.
- Trained and supervised front office staff in customer service protocols.
- Ensured compliance with health and safety regulations in the facility.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Monitored office inventory to maintain supply levels.
Customer Service Representative
Maywood Veterinary Clinic
Maywood, New Jersey
10.2010 - 06.2020
Education
High School Diploma -
Garfiel High School
Garfield, NJ01-2001
Skills
- Customer relationship management
- Appointment scheduling
- Transaction processing
- Complaint resolution
- Record keeping
- Client education
Timeline
CSR/Front Office Manager
Skylands Primary Pet Care
10.2020 - Current
Customer Service Representative
Maywood Veterinary Clinic
10.2010 - 06.2020
High School Diploma -
Garfiel High School