Isabelle Briones
Dallas
Summary
Customer service and administrative specialist skilled in resolving complex issues and developing training programs. Contributions to workflow enhancements and operational policies have improved customer satisfaction and service quality. Experienced in building rapport with clients to foster positive relationships and drive company success.
Overview
6
6
years of professional experience
Work History
CSR Front Office Manager
Rutherford Veterinary Hospital
Dallas
06.2024 - Current
- Facilitated communication among healthcare providers, patients, families, and insurance companies to ensure clarity and resolve issues.
- Resolved billing issues, including insurance rejections and discrepancies.
- Prepared documentation for processing insurance claims and policies.
- Interpreted complex regulations related to insurance policies.
- Demonstrated strong understanding of various systems while handling sensitive information in compliance with HIPAA laws.
- Managed time and delegated tasks to improve team workflow and effectiveness.
- Assisted in development of operational policies and procedures to improve efficiency.
- Facilitated team meetings for project updates and resolution of challenges.
- Coordinated training sessions for new employees on company standards.
- Conducted performance evaluations to promote team development initiatives.
- Created individualized development plans to guide team members toward goal achievement.
- Developed communication strategies between teams and departments for seamless information flow.
Cashier/Customer Service
Target
Mesquite
05.2023 - Current
- Assisted customers with product inquiries, ensuring high-quality service.
- Assisted customers in locating specific products and addressed inquiries, improving their shopping experience.
- Informed customers about ongoing promotions and store policies, enhancing their understanding.
- Applied knowledge of target policies to provide accurate information and deliver exceptional service.
Server/Waiter
Christian Care Communities
Mesquite
11.2019 - Current
- Provided exceptional service to high volume of daily customers.
- Delivered exceptional dining experiences by accurately recalling regular orders and effectively resolving conflicts.
- Coordinated food presentation and ensured compliance with dietary restrictions for customer satisfaction.
- Assisted customers with hearing difficulties using clear communication techniques to enhance their dining experience.
- Maintained a clean and safe workspace to promote a hygienic environment.
Teacher Assistant
Dallas Independent School District
Dallas
02.2024 - 08.2024
- Supervised large groups of students, fostering a positive learning environment and resolving conflicts effectively.
- Communicated effectively with parents regarding student progress and concerns.
- Utilized strong office skills, ensuring efficient administrative support and clear communication with staff and students.
- Adapted communication style while coaching school soccer team, maintaining team morale and flexibility during weather-related changes.
Receptionist
Dallas College
Richardson
02.2023 - 05.2023
- Communicated with diverse individuals to foster a supportive environment.
- Managed challenging situations to ensure positive experiences for clients.
- Screened students to facilitate efficient scheduling with counselors.
Cashier/Sales Associate
Khol's
Mesquite
12.2021 - 03.2022
- Facilitated ongoing and new sales by efficiently assisting customers with purchases, contributing to overall sales performance.
- Delivered excellent customer service to boost satisfaction and encourage repeat business.
- Embodied "Yes We Can" motto, ensuring courteous and respectful customer treatment.
- Maintained organized systems at registers and during restocking to ensure smooth operations and quick service.
Education
Associate's - Music Education
Richland College
TX05-2023
Skills
- Sales and customer service
- Cash handling and cashiering
- Front desk operations
- Administrative support
- Microsoft Office proficiency
- Typing and writing skills
- Organizational skills
- Event planning
- Public speaking
- Decision-making
- Relationship building
- Training coordination
- Team leadership
- Strategic planning
- Emergency response
- Expectation setting
- Performance evaluations
- Financial records oversight
- Vendor management
- Performance management
- Customer relationship management
Personal Information
Authorized To Work: US
Timeline
CSR Front Office Manager
Rutherford Veterinary Hospital
06.2024 - Current
Teacher Assistant
Dallas Independent School District
02.2024 - 08.2024
Cashier/Customer Service
Target
05.2023 - Current
Receptionist
Dallas College
02.2023 - 05.2023
Cashier/Sales Associate
Khol's
12.2021 - 03.2022
Server/Waiter
Christian Care Communities
11.2019 - Current
Associate's - Music Education
Richland College