Manuel Cena-Ramirez

I serve part-time as a Technical Support Manager for At Peace Marketing, some of my duties and responsibilities are listed below.

- Develop and implement cutting-edge technical support strategies that compliment the company's objectives.

- Manage, oversee, and train a team of IT support specialists with a focus on ensuring swift resolution of complex technical issues.

- Analyze customer feedback to pinpoint technological trends and drive continuous improvement in services.

- Create and maintain detailed documentation for internal data processes and support procedures.

I serve as a part-time Event Photographer and Technical Support Technician for 1000 Words LLC, below are some various duties & responsibilities.

- Perform photo editing tasks using advanced software to enhance and retouch images.

- Leverage extensive photography skills to capture high-quality photos in various settings.

- Expertly diagnose and resolve equipment troubleshooting issues to ensure smooth operations.

- Provide exceptional customer service by addressing inquiries and resolving complaints.