ASHA Judge in horse riding techniques Traveling and being part of a team outside of work keeps me leveled and relaxed
- Horseback Riding
- Pickleball
- Cooking
Jennifer Murphy
Wilmer
Summary
Seasoned Store Manager specializing in retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Proven leader in store management, recognized for outstanding communication and organizational skills. Successfully trained teams and optimized store operations, enhancing customer experience and operational effectiveness.
Overview
19
19
years of professional experience
Work History
Store Manager
Dollar General
Semmes, AL
07.2023 - Current
- Supervised daily store operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored new staff on operational procedures and best practices.
- Developed team schedules that maximized coverage during peak hours while managing labor costs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Implemented merchandising strategies to enhance product visibility and boost sales.
Bakery Manager
Winn Dixie Grocery Store
Foley, AL
10.2007 - 03.2015
- Managed daily bakery operations to ensure product quality and freshness.
- Trained and mentored staff on baking techniques and safety protocols.
- Oversaw production schedules to meet customer demand efficiently.
- Ensured compliance with health regulations and food safety standards.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
Education
High School Diploma -
Eagledale Christian School
Indianapolis, INSkills
- Customer service
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Retail inventory management
- Work Planning and Prioritization
Interests
Timeline
Store Manager
Dollar General
07.2023 - Current
Bakery Manager
Winn Dixie Grocery Store
10.2007 - 03.2015
High School Diploma -
Eagledale Christian School