Jennifer Nacipucha
Jersey City,NJ
Summary
Meticulous with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Restaurant Team Leader
Uncle Momo Jersey City
02.2021 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined operations for increased efficiency by implementing new scheduling and inventory management systems.
- Increased team productivity by conducting regular training sessions and providing constructive feedback.
- Reduced employee turnover through effective communication, support, and fostering a positive work environment.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Coordinated catering events, working closely with clients to meet their specific needs while delivering excellent service within budget constraints.
- Oversaw staff scheduling to ensure adequate coverage during peak hours without exceeding labor cost targets.
- Handled customer complaints professionally, taking swift corrective action to resolve issues while preserving brand reputation.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Sales Associate
Monteleone's Bakery
Jersey city, New jersey
10.2019 - 02.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Arts - Industrial Psychology
Rutgers, The State University of New Jersey
Newark, NJ05.2026
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.2022
Skills
- Task Delegation
- Team Motivation
- Scheduling Staff
- Decision-making
- Strong leadership
- Customer service
- Attention to detail
- Organizational skills
- Effective communication
- Team Leadership
- Teamwork and Collaboration
- Critical Thinking
- Multitasking Abilities
- Computer Proficiency
- Order and Refund Processing
- Calm and Professional Under Pressure
- Guest Relations
- Greeting Guests
- Reservations
- Adaptability
- Task Prioritization
- Time Management
- Problem Solving
- Language Proficiency (English and Spanish)
- Phone and Email Etiquette
Languages
Spanish
Native or Bilingual
Refrences
Wissam Elmassari
Owner of Uncle Momos
1 (646) 465-4737
Anthony Andriola
Manager of Monteleones's Bakery
1 (201) 736-3002
Timeline
Restaurant Team Leader
Uncle Momo Jersey City
02.2021 - Current
Sales Associate
Monteleone's Bakery
10.2019 - 02.2021
Bachelor of Arts - Industrial Psychology
Rutgers, The State University of New Jersey
High School Diploma -
William L Dickinson High School