Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Nagy

Lyons

Summary

Experienced leader with exceptional communication and project management skills. Known for effectively handling multiple tasks in fast-paced environments. Proven track record of taking a proactive approach to identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Manager -Clinical Apps & Device Integration

Promedica Health System
04.2022 - Current
  • Develop custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborate with other departments to help meet IT needs and properly integrate and secure systems.
  • Interact and negotiate with vendors, distributors and contractors to secure products and services.
  • Contribute to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
  • Evaluate emerging technologies to identify opportunities for innovation and improvement within the organization's IT landscape.
  • Lead technology selections and rollouts, focusing on organizational planning and supplier service-level agreements.
  • Manage life cycle replacement of hardware and software.
  • Negotiate contracts with vendors, securing cost-effective services for the organization''s IT needs.

IT Supervisor - Clinical Apps & Device Integration

ProMedica Health System
07.2021 - Current
  • Project Manager for our system Nurse Call implementation, Staff Duress implementation, Patient Bed integration, Philips Capital initiatives and Unified Communication projects.
  • Worked with both High Level Clinical and Operational Leadership on process improvement and planning of future project.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Collaborated with cross-functional teams on technology integration projects, enhancing organizational effectiveness.
  • Oversaw daily operations of multiple teams, ensuring smooth workflow and timely completion of tasks for 70 clinical applications.
  • Translated clinical needs into technical specifications for engineering purposes.

Clinical Analyst III

ProMedica Health System
10.2016 - 07.2021
  • Built, implemented and maintained Epic Clinical Documentation and Order entry software.
  • Served as liaison between end-users and health IT team.
  • Applied medical subject matter knowledge to improve IT systems and functions.
  • Trained clinical staff on the use of EHR systems, increasing adoption rates and improving overall efficiency.

Client Relationship Manager

CareTech Solutions Inc.
03.2015 - 10.2016
  • Traveled to offer onsite support during both Epic and New Account implementations.
  • Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
  • Made sure goals were meant as expected for our clients and they received the support they were paying for.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.

Education

Bachelor of Science - Project Management and Planning

Baker College - Clinton Township
Clinton Township, MI
06.2015

Cosmetology Management - undefined

Toledo Academy of Beauty
Toledo, OH
09.2010

Associates of Applied Science - Accounting

Owens Community College
Perrysburg, OH
05.2004

Skills

  • Clinical Processes
  • Empathy
  • Adaptability
  • Communication
  • Effective Listening
  • IT asset management
  • Technical troubleshooting
  • Innovation and creativity
  • Project management
  • Collaborative teamwork
  • Data analytics

Certification

  • Epic Clinical Documentation Certification
  • Blanchard: Situational Leader Certification

Timeline

IT Manager -Clinical Apps & Device Integration

Promedica Health System
04.2022 - Current

IT Supervisor - Clinical Apps & Device Integration

ProMedica Health System
07.2021 - Current

Clinical Analyst III

ProMedica Health System
10.2016 - 07.2021

Client Relationship Manager

CareTech Solutions Inc.
03.2015 - 10.2016

Cosmetology Management - undefined

Toledo Academy of Beauty

Associates of Applied Science - Accounting

Owens Community College

Bachelor of Science - Project Management and Planning

Baker College - Clinton Township

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