Jennifer Narzary
Cherry Hill ,NJ
Summary
Dynamic MBA professional specializing in Human Resource Management with a proven track record in the US mortgage industry and real estate operations. Skilled in vendor management, contract negotiation, and customer relations, complemented by certifications in People Analytics and HR Dashboard Creation. Demonstrated success in resolving complex issues, achieving performance targets, and fostering positive stakeholder relationships. Eager to leverage academic knowledge and practical skills to drive HR initiatives that optimize organizational performance and employee satisfaction.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Real Estate Closing Coordinator
Altisource Portfolio Solutions
01.2013 - 07.2014
- Managed scheduled meetings to ensure satisfaction of both buyers and sellers, facilitating smooth purchases.
- Followed up on the escrow process, coordinated contingency removal for property inspections, and maintained timely closing of escrow.
- Expedited transaction completion by diligently gathering necessary documentation from all involved parties.
- Reviewed property listings, interviewed potential clients, and accompanied clients to properties, effectively communicating sales conditions.
- Appropriately managed customer concerns related to their closing, providing polite, friendly, and professional service.
- Handled objections to achieve positive results and enhance customer experience, effectively resolving difficult situations.
- Maintained excellent customer service to improve the overall customer experience and service delivery.
- Achieved performance targets related to productivity, adherence, turnaround time, sales, and customer service. professional service is provided.
- · Handle objections appropriately to ensure that positive results are achieved and enhance customer experience.
- Effectively deal with difficult and complex situations and customers, avoiding formal complaints.
- Improve the customer experience and service delivery by providing excellent customer service.
- Reach performance targets relating to productivity, adherence, turnaround time, sales, and customer service.
Property Preservation Specialist
Altisource Portfolio Solutions
06.2010 - 05.2011
- Actively interact with vendors, title servicing, and the sales team to ensure seamless property preservation processes.
- Oversee property and asset management activities, focusing on preserving assets until their financial sale.
- Ensure compliance with city regulations and address buyer's concerns to facilitate smooth property closings.
Default Management Specialist
Altisource Portfolio Solutions
01.2010 - 05.2010
- Collaborated with attorney firms to initiate file creation procedures upon property default.
- Prepared case files in accordance with individual state laws and regulations.
- Coordinated with legal counsel and trustees to ensure comprehensive back-office support for property default cases.
Education
MBA - Human Resources Management
Lynn University
Boca Raton, FL03.2024
Master of Arts - English Literature
North Eastern Hill University
Shillong, India06.2009
Bachelor of Arts - English Literature
St. Anthony's College
Shillong, India06.2007
Skills
- People Analytics
- Power BI
- Website Management
- SEO Optimization
- MS Office Suite
- Data and Record Management
- Vendor Management
- Contract Negotiation
- Closing and REO Settlement Services
- Attorney/Client Communication
- Customer Relations
Certification
- Human Resources Analytics University of California, Irvine| Coursera, (January, 2024)
- HR Analytics- Build an HR dashboard using Power BI Coursera Course Certificates, (December, 2023)
Languages
English
Full Professional
Hindi
Professional Working
Bodo
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offWork from home optionPersonal development programsFlexible work hoursTeam Building / Company RetreatsTimeline
Real Estate Closing Coordinator
Altisource Portfolio Solutions
01.2013 - 07.2014
Property Preservation Specialist
Altisource Portfolio Solutions
06.2010 - 05.2011
Default Management Specialist
Altisource Portfolio Solutions
01.2010 - 05.2010
MBA - Human Resources Management
Lynn University
Master of Arts - English Literature
North Eastern Hill University
Bachelor of Arts - English Literature
St. Anthony's College
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