Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JENNIFER NAVA

Perris,CA

Summary

Results-driven credit and collections professional with a strong focus on conflict resolution and team leadership. Demonstrated success in optimizing collection strategies, significantly reducing bad debt while enhancing customer satisfaction. Skilled in data analysis and process improvement, fostering cross-functional collaboration to meet organizational objectives. Bilingual in English and Spanish, enabling effective communication across diverse client bases.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Credit Coordinator

QUINN COMPANY
03.2024 - Current
  • Oversaw daily collections processes, ensuring timely review and follow-up on accounts receivable, handling 30+ accounts daily
  • Developed tailored solutions for resolving customer concerns, reducing overdue payments by 15%
  • Facilitated monthly department meetings with leadership, presenting actionable insights to enhance collection strategies
  • Streamlined shared credit and collections functions, improving efficiency by implementing a cross-functional workflow
  • Collaborated with leadership to analyze collection trends, recommending methods that reduced bad debt write-offs
  • Managed credit exceed approvals for high-value accounts, ensuring compliance with policy for accounts exceeding $2K
  • Identified $200K in bad debt, restructured credit policies, and enhancing recovery rates
  • Resolved payment delays for delinquent accounts, recovering over $100K+ in overdue payments within a six-month period

Receptionist

QUINN COMPANY
04.2021 - 03.2024
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Collected data for credit applications and set up cash accounts for clients.
  • Processed checks into banking system.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Updated and recorded customer or client information to maintain accounts.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Coordinated company events with venues and advised staff of pertinent details.

Sales Representative

CROWN GOLD EXCHANGE
03.2020 - 04.2021
  • Processed high-value transactions, issuing 100+ checks monthly for jewelry and gold sales worth $10K+
  • Conducted detailed appraisals of diamonds and precious metals, ensuring accuracy for transactions over $5K
  • Delivered exceptional customer service to 20+ clients daily while managing office operations and workflows
  • Collaborated with branch manager to assess sales values, optimizing pricing strategies for higher profitability
  • Leveraged decision-making expertise to recommend tailored solutions, increasing customer satisfaction by 20%

Lead Sales Key Holder

SPRINT
04.2018 - 01.2020
  • Delivered personalized customer support to enhance experience, achieving a 95% satisfaction rating
  • Conducted detailed bill analyses for 50+ customers weekly, resolving disputes and clarifying fees promptly
  • Exceeded performance targets by identifying customer needs and offering tailored solutions, boosting revenue
  • Ensured accuracy in daily cash handling and inventory reconciliation, maintaining a 100% error-free record

Education

Bachelor of Arts - Psychology

California Baptist University

Associate Degree - Psychology

Riverside Community College

Associate Degree - Social and Behavioral Studies

Riverside Community College

Skills

  • Credit And Collections Solutions
  • Conflict Resolution
  • Customer Relationship Management
  • Data Interpretation
  • Process Improvement
  • Strategic Leadership
  • Adaptability
  • Detail-Oriented
  • Proficient in MS Word, Excel, PowerPoint, Adobe and Mocha TN5250
  • Knowledgeable about electronic systems
  • Knowledgeable about data entry
  • Fluent in Spanish
  • Problem resolution
  • Team building

Certification

  • Excel Essential Training (Microsoft 365)
  • Excel:VLOOKUP and XLOOKUP for Beginners

Timeline

Credit Coordinator

QUINN COMPANY
03.2024 - Current

Receptionist

QUINN COMPANY
04.2021 - 03.2024

Sales Representative

CROWN GOLD EXCHANGE
03.2020 - 04.2021

Lead Sales Key Holder

SPRINT
04.2018 - 01.2020
  • Excel Essential Training (Microsoft 365)
  • Excel:VLOOKUP and XLOOKUP for Beginners

Bachelor of Arts - Psychology

California Baptist University

Associate Degree - Psychology

Riverside Community College

Associate Degree - Social and Behavioral Studies

Riverside Community College
JENNIFER NAVA