Jennifer Navarro
Chula Vista,CA
Summary
Medical Social Worker with 20 years of experience in team leadership and addressing complex patient issues. Proven ability to communicate effectively and solve problems, leading to improved client outcomes. Skilled in hiring, mentoring, and training staff to enhance team performance. Committed to serving culturally diverse populations with sensitivity and compassion.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Social Worker, Senior
Blue Shield of CA
San Diego, CA
10.2024 - Current
- Complete member assessments related to social drivers of health and access to healthcare needs, in collaboration with the interdisciplinary case management team.
- Educate families about mental health issues, available resources, and complete referrals when necessary.
- Facilitated referrals to community resources, such as housing or financial assistance programs.
- Participated in interdisciplinary team meetings to discuss patient needs and plan appropriate interventions.
Medical Social Worker
Sharp Coronado Hospital
Coronado, CA
02.2020 - 10.2024
- Conduct psychosocial assessments, treatment plans and progress notes for patients in the acute care setting (Med/Surg, PCU, ICU, ED).
- Advocate for clients to resolve medical or personal crises.
- Supportive counseling related to illness, new diagnosis, and or end of life issues.
- Collaborated with interdisciplinary team to assess client needs for safe discharge.
- Precept new medical social workers and transition planners.
- Supervise and mentor MSW Interns.
Patient Relations Specialist
Sharp Grossmont Hospital
La Mesa, CA
05.2016 - 02.2020
- Serve as an administrative liaison between patients, visitors, volunteers and physicians with the objective of enhancing the understanding of hospital policies and services.
- Investigate and resolve patient/visitor complaints and grievances.
- Use clinical knowledge to assess quality of care and minimizes risks by providing trends, analysis and performance improvement of potential risk and quality of care issues.
- Maintain a consultant relationship with unit/department leadership and staff, for recommendations during the investigation process in order to achieve complaint closure and to build and sustain a patient/customer-focused culture.
- Founder and facilitator of Sharp Grossmont Hospital Patient and Family Advisory Council.
Medical Social Worker
Sharp Rehabilitation- Sharp Memorial Hospital
San Diego, CA
12.2015 - 05.2016
- Conducted psychosocial assessments with patients and their families in an inpatient rehabilitation setting .
- Coordinated services for patients by collaborating with an interdisciplinary medical team
- Co-Facilitator and program planner for Women on Wheels (WOW) group, a monthly support/educational group for women with disabilities.
- Facilitator of the Sharp Rehabilitation Center Patient and Family Advisory Council.
- Sharp Healthcare Linda White Social Worker of the Year Nominee (2016)
BA Social Worker
Sharp Healthcare
San Diego, CA
07.2006 - 12.2015
- Provide social work services to patients at Sharp Coronado Hospital and then Sharp Rehabilitation- Sharp Memorial Hospital
Case Management and Social Work Assistant
Sharp Coronado Hospital
Coronado, CA
08.2004 - 05.2007
- Assist social workers and case managers with arrangements for discharge, transfers, ordering DME, and follow up appointment setting
Education
Master of Social Work, Master of Public Health - Healthcare Administration And Policy
San Diego State University
San Diego, CA12.2015
Bachelor of Science - Health Studies
Texas Woman's University
Denton, TX05.2003
Skills
- Interdisciplinary collaboration
- Psychosocial assessment
- Mentoring and coaching
- Problem solving
Certification
- Licensed Clinical Social Worker, CA LCSW123392
- Mental or Behavioral Telehealth-Social Worker, ID9071067
- Commission for Case Management Certification (CCM) Effective date 5/1/2025
Timeline
Social Worker, Senior
Blue Shield of CA
10.2024 - Current
Medical Social Worker
Sharp Coronado Hospital
02.2020 - 10.2024
Patient Relations Specialist
Sharp Grossmont Hospital
05.2016 - 02.2020
Medical Social Worker
Sharp Rehabilitation- Sharp Memorial Hospital
12.2015 - 05.2016
BA Social Worker
Sharp Healthcare
07.2006 - 12.2015
Case Management and Social Work Assistant
Sharp Coronado Hospital
08.2004 - 05.2007
Master of Social Work, Master of Public Health - Healthcare Administration And Policy
San Diego State University
Bachelor of Science - Health Studies
Texas Woman's University
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