Jennifer Mora
Rochester,MN
Summary
Dynamic 2nd Assistant Manager at Culversofrochester with a strong focus on customer service and employee engagement. Successfully designed training programs that enhanced service excellence and implemented inventory systems that improved stock accuracy. Skilled in conflict resolution and workplace safety compliance, fostering a positive environment for both staff and guests.
Overview
9
9
years of professional experience
Work History
Cleaning Crew Member
Cynthia’s cleaning crew
Rochester, MN
01.2018 - Current
- Operated cleaning equipment to maintain cleanliness and hygiene standards in assigned areas.
- Conducted thorough inspections to ensure compliance with safety and sanitation protocols.
- Trained new staff on proper cleaning techniques and equipment usage.
- Collaborated with team members to efficiently complete daily cleaning assignments.
2nd Assistant Manager
Culversofrochester
Rochester, MN
08.2017 - Current
- Supported operational efficiency by maintaining compliance with food safety regulations and protocols.
- Partnered with management to design and implement training programs for new hires focused on customer service excellence.
- Designed and executed inventory tracking systems aimed at improving stock accuracy and reducing waste.
- Managed resolution of customer inquiries to support high levels of guest satisfaction.
Overnight Stocker
Walmart
Rochester, MN
01.2022 - 12.2022
- Coordinated nightly inventory replenishment to ensure optimal stock levels on sales floor.
- Operated pallet jacks and forklifts for efficient material handling and product placement.
- Implemented safety protocols to maintain compliance and reduce workplace hazards.
- Trained new staff on stocking procedures and company policies to enhance team effectiveness.
Education
High School Diploma -
Mayo High School
Rochester, MN06.2018
Skills
Customer service focus
Delegation
Marketing
Employee engagement
Customer service
Problem-solving
Adaptability and flexibility
Workplace safety compliance
Employee supervision
Conflict resolution
Task delegation
Languages
Spanish
Native or Bilingual
Timeline
Overnight Stocker
Walmart
01.2022 - 12.2022
Cleaning Crew Member
Cynthia’s cleaning crew
01.2018 - Current
2nd Assistant Manager
Culversofrochester
08.2017 - Current
High School Diploma -
Mayo High School