JENNIFER NEAL
Houston,TX
Summary
Forward-thinking [Job Title] with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature.
Overview
14
14
years of professional experience
Work History
Regional Manager
Trend Hospitality
Sugar Land, TX
09.2016 - Current
- Developed and implemented strategies to increase market share in the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Analyzed regional financial data to identify areas of growth opportunities.
- Evaluated customer feedback and adjusted company processes accordingly.
- Developed annual budgets for each district within the region.
- Identified new business opportunities through market research and industry trends.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Provided mentorship and coaching to staff members throughout the region as needed.
General Manager
Gulf Coast Hotel Management
Sugar Land, TX
08.2010 - 10.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Skills
- Operational management
- Strategic Planning
- Personnel Management
- Human Resources Management
- Staff Training and Development
- Operational Oversight
- Operations Management
- Staff Management
- Operations
- Customer and vendor relations
Timeline
Regional Manager
Trend Hospitality
09.2016 - Current
General Manager
Gulf Coast Hotel Management
08.2010 - 10.2016