Jennifer Nesser

• Sales & Clienteling: You reach store goals by building your own client network. You connect with buyers, track their preferences, and reach out for special events or new collections.
• Customer Service: You offer a luxury experience. You help with sizing, repairs, and special orders.
• Store Operations: You keep the store clean, organize inventory, and use Point of Sale
• Store Security & Access: Operating alarm systems, disarming the store in the morning, and securing the building at night.
• Inventory Control: Managing daily shipments, replenishing jewelry on the floor, and transferring high-value merchandise between locations.
• Manager-on-Duty: Acting as the manager when the General or Assistant Manager is not available to answer staff or client questions.
• Sales Support: Processing orders, packaging items, and supporting team members to reach store sales goals.
• Client Services: Taking in jewelry repairs, cleaning merchandise, and delivering the premium "Tiffany Touch" to every customer.

• Sales and Coaching: You lead by example. You help associates improve customer interactions in real time.
• Operations: You manage store schedules, inventory, and opening/closing duties.
• Store Style: You host "fit sessions". These teach staff how to style outfits and boost product knowledge.

• Sales and Service: You monitor daily sales numbers and coach your team on how to sell and style customers. You will also build long-term relationships with top shoppers.
• Team Building: You hire, train, and guide staff. Think of this like a sports coach reviewing plays with players to help them win.
• Store Operations: You manage daily tasks like inventory, scheduling, and store displays. You act as the right-hand partner to the main Store Director.
• Brand Ambassador: You set an example by living out the brand's core values, which include kindness, humility, and passion.

Sales and Customer Service

• Drive Goals: Assist the team to reach daily, weekly, and monthly sales targets.
• Model Service: Set the example by greeting shoppers, styling outfits, and resolving complaints.

2. Store Operations

• Manage the Floor: Ensure the store is neat, well-stocked, and organized following the brand's merchandising standards.
• Handle Money: Process register transactions, handle cash safely, and help prepare daily bank deposits.
• Control Inventory: Track stock, process shipments, and prevent loss.

3. Team Leadership

• Train Staff: Help recruit, hire, and train new sales associates.
• Schedule Shifts: Create and manage employee schedules to ensure the store is properly staffed.
• Give Feedback: Coach employees and evaluate their performance.