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Jennifer Netimah
Aubrey,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Service Providers Inc
Houston, TX
03.2021 - Current
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered prompt service to prioritize customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Certified Nursing Assistant
Catholic Health
New York, NY
01.2020 - 03.2021
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered high-quality care to Elderly incapacitated patients in rehabilitation facility.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Built rapport with patients and families, providing emotional support during difficult times.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Educated patients and family members on best home care practices for healing and recovery.
Education
Bachelor of Science - Applied Management
09.2025
Skills
- Product and service knowledge
- Calm and Professional Under Pressure
- Call triaging
- Microsoft Excel
- Follow-up skills
- Critical Thinking
- Complaint Handling
- Teamwork and Collaboration
- Conflict Resolution
- Spreadsheets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Timeline
Customer Service Representative - Service Providers Inc
03.2021 - Current
Certified Nursing Assistant - Catholic Health
01.2020 - 03.2021
Grand Canyon University - Bachelor of Science, Applied Management