Summary
Overview
Work History
Education
Skills
Leadership And Professional Strengths
Accomplishments
Certifications And Technology
Earlier Career Experience
Affiliations
Timeline
Generic
Jennifer Neuhaus

Jennifer Neuhaus

Houston,TX

Summary

Senior real estate and operations executive with extensive experience in global property management, operational governance, and large-scale portfolio management. Demonstrated success in standardizing enterprise processes, enhancing financial oversight, and fostering talent development across diverse teams.

Overview

29
29
years of professional experience

Work History

Managing Director, Global Management Solutions

Hines
Houston, TX
01.2022 - 04.2026
  • Led global policies, procedures, and operational standards for worldwide commercial property management teams for over 450 properties and 2,000 employees.
  • Partnered with enterprise stakeholders to design, publish, and implement standardized operating models and new technologies for emergency preparedness, exterior building maintenance, and access/parking.
  • Conducted operational property audits to ensure compliance with company standards, governance, and best practices.
  • Monitored industry trends, technologies to leverage insights to drive continuous improvement.
  • Responsible for enterprise-wide training programs and operational documentation (baseline contracts / vendor specifications).
  • Responsible for Tenant and Client Hospitality experience standard development and program for property teams.

Senior Manager

Hines
Houston, TX
01.2019 - 01.2022
  • Executed capital improvement projects, including tenant improvements, major lobby renovations ($30M), and development of new fitness and conference centers to enhance tenant experience.
  • Led annual budgeting, forecasting, and financial reporting to ensure accurate financial management and strategic planning.
  • Managed large in-house (20+ staff) and contracted teams (75+) to optimize vendor performance and enhance service delivery.
  • Directed full operational and financial responsibility for two Class A office assets totaling over 2.2M square feet.

Assistant Property Manager – General Property Manager

Hines
Houston, TX
01.2005 - 01.2019
  • Progressively promoted through multiple leadership roles, culminating in General Property Manager.
  • Managed owner, third-party, and facility-managed office, retail, and industrial portfolios; initiated FM management and industrial management post-construction.
  • Oversaw leasing coordination, financial reporting, budget development, and contract negotiation to ensure portfolio performance and compliance.
  • Conducted due diligence assessments for various building acquisitions.

Manager, Corporate Real Estate

Continental Airlines
Houston, TX
01.2000 - 01.2005
  • Managed Terminal E (Houston) and Newark (United Terminal) concession program with annual sales exceeding $100M, overseeing design, leasing, construction, and day-to-day operations.
  • Led West Coast airport real estate portfolio, including lease negotiations, expense tracking, and contractual compliance.

Senior Analyst, Route Planning

Continental Airlines
Houston, TX
01.1999 - 01.2000
  • Planned and scheduled domestic and international route networks, executing special projects to enhance revenue performance.

Senior Analyst, Cargo Revenue Management

Continental Airlines
Houston, TX
01.1998 - 01.1999

Accounting Specialist, Capital Planning

Continental Airlines
Houston, TX
01.1997 - 01.1998

Education

Bachelor of Science - Economics, Management

Texas A&M University
College Station, TX

Skills

  • Strategic planning
  • Policy development
  • Operational management
  • Financial reporting
  • Budgeting
  • Project oversight
  • Client relationship management
  • Team leadership

Leadership And Professional Strengths

  • Executive Leadership
  • Team Development & Training
  • Auditing & Compliance
  • Strategic Presentations
  • Change Management
  • Cross-Functional Collaboration

Accomplishments

  • As the leader of the Corporate Global Operations Team, I directed the modernization of the Exterior Building Maintenance Program, including all related contracts and training protocols. These enhancements significantly reduced organizational liability and decreased the average time required per window‑cleaning cycle—saving approximately eight hours per property across more than 450 properties. The streamlined manual and updated training framework also improved compliance and simplified administration of code requirements.
  • During my tenure as Senior Manager overseeing two Class A properties totaling more than 2.2 million square feet, both operational and accounting audit scores consistently ranked near perfect. Tenant satisfaction remained exceptionally high, as measured through Kingsley surveys and secret‑shopper evaluations. The foundational team training, support systems, and experience‑driven development programs I implemented became widely recognized across the organization.
  • These achievements ultimately led to my selection for the inaugural Hines Hospitality Experience Makers group, where I contributed to the development of hospitality standards for commercial office environments—and later became part of the broader Global Management Solutions platform.

Certifications And Technology

  • Previously held Texas Real Estate Salesperson License
  • Yardi
  • JD Edwards
  • Realogic
  • Coupa
  • Angus / Building Engines

Earlier Career Experience

  • Analyst – Exxon Account, Trammell Crow Corporate Services
  • Project Analyst – General Ledger Conversions, First Interstate Bank
  • Reservations and Inflight, Continental Airlines

Affiliations

  • Volunteering with NCL and YMSL
  • Hotworx
  • Painting

Timeline

Managing Director, Global Management Solutions

Hines
01.2022 - 04.2026

Senior Manager

Hines
01.2019 - 01.2022

Assistant Property Manager – General Property Manager

Hines
01.2005 - 01.2019

Manager, Corporate Real Estate

Continental Airlines
01.2000 - 01.2005

Senior Analyst, Route Planning

Continental Airlines
01.1999 - 01.2000

Senior Analyst, Cargo Revenue Management

Continental Airlines
01.1998 - 01.1999

Accounting Specialist, Capital Planning

Continental Airlines
01.1997 - 01.1998

Bachelor of Science - Economics, Management

Texas A&M University

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Jennifer Neuhaus