Jennifer Nevius
Pittsburgh,PA
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
31
31
years of professional experience
Work History
Personal Care Assistant lead
Self Employed Services
Raleigh, NC
06.2006 - 05.2022
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Researched community resources available for additional assistance or services if needed.
- Educated family members about proper techniques for caring for the client at home.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Maintained daily living standards by assisting clients with personal hygiene.
- Transported patients to medical, dental and personal care appointments.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Documented client progress and communicated updates to family members regularly.
- Trained new staff on best practices in personal care techniques and protocols.
- Conducted interviews, staffed multiple clients and scheduled staff according to individual client needs.
Vice President PTA
School District NC
Raleigh, North Carolina
08.2014 - 06.2017
- Ensured compliance with applicable laws and regulations related to operations activities.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Reviewed reports from functional areas to assess progress towards organizational goals.
- Developed and executed strategic plans to support the vision of the organization.
- Identified problems and implemented solutions to better streamline operations.
- Signed and approved budgets for new funding and program initiatives.
PTA Homeroom Mom -3 Classes
Holly Springs Elementary
, NC
08.2012 - 06.2017
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Shift Leader
Cindy’s Diner
Green Tree, Pennsylvania
06.1998 - 12.2000
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on diner procedures and customer interaction protocols.
- Managed staff schedules to maintain optimal coverage during peak hours.
- Handled customer complaints and resolved issues promptly and effectively.
- Coordinated food preparation to meet health standards and quality expectations.
- Ensured compliance with safety regulations and maintained a clean work environment.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Manager
General Store for Pets grooming shop.
Pittsburgh, PA
06.1992 - 06.1998
- Oversaw daily operations and staff management in a busy pet grooming environment.
- Trained employees on customer service and product knowledge for enhanced sales.
- Interacted with customers to discuss needs.
- Scheduled groomers week.
- Managed inventory levels and coordinated stock replenishment for optimal product availability.
Manager
General Store for Pets
Pittsburgh, Pennsylvania
06.1991 - 06.1996
- Oversaw daily operations and staff management in a busy pet retail environment.
- Trained employees on customer service and product knowledge for enhanced sales.
- Managed inventory levels and coordinated stock replenishment for optimal product availability.
- Implemented promotional strategies to boost customer engagement and store visibility.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Developed staff schedules to ensure adequate coverage during peak hours.
Education
High School Diploma -
Carlynton High School
Carnegie, PASkills
- Client documentation
- Vital signs monitoring
- Health care compliance
- Staff training
- Effective communication
- Problem solving
- Team collaboration
- Schedule coordination
- Adaptable under pressure
- Case management
- Customer service
- Quality control
- Safety compliance
- Operational efficiency
- Time management
- Purchasing and cost control
- Employee schedule management
- Customer engagement
- Full service restaurant background
- Stable work history
- Shift management
- Passion for customer satisfaction
- Point of sale (POS) system operation
- Promotions planning
- TIPS certified
- Employee retention
- Maintain food safety
- Collaboration and teamwork
- Organizational skills
Timeline
Vice President PTA
School District NC
08.2014 - 06.2017
PTA Homeroom Mom -3 Classes
Holly Springs Elementary
08.2012 - 06.2017
Personal Care Assistant lead
Self Employed Services
06.2006 - 05.2022
Shift Leader
Cindy’s Diner
06.1998 - 12.2000
Manager
General Store for Pets grooming shop.
06.1992 - 06.1998
Manager
General Store for Pets
06.1991 - 06.1996
High School Diploma -
Carlynton High School