Jennifer Nguy
Indianapolis,IN
Summary
Skilled Talent Acquisition Specialist with background in identifying, recruiting, and hiring top-tier talent. Experienced in developing innovative sourcing strategies, building strong relationships with candidates and clients, and maintaining a strategic recruitment pipeline. Strengths include effective communication skills, negotiation abilities, and knowledge of recruitment technologies. Previously improved efficiency in talent acquisition processes through implementation of data-driven approaches.
Overview
10
10
years of professional experience
Work History
Talent Acquisition Specialist
Citi
New York, New York
09.2021 - 03.2023
- Managed full-cycle recruitment pipelines using diverse screening tools and media ads to secure qualified talent.
- Executed multi-state job fair strategy, enhancing talent pool diversity through coordinated employment opportunities.
- Met recruitment quotas while analyzing employment data to generate actionable performance reports.
- Optimized recruitment processes by managing organizational charts, employee handbooks, and performance evaluation forms for improved clarity.
- Streamlined new hire onboarding through efficient execution of paperwork and clear communication of roles.
- Ensured candidate satisfaction by delivering timely updates on application statuses, fostering positive candidate experiences.
Customer Service Representative
Maximus
New York, New York
01.2017 - 08.2020
- Processed high volumes of incoming calls daily using advanced call management systems.
- Consistently met or exceeded organizational benchmarks for call speed and interaction volume.
- Mastered call control techniques to de-escalate conflicts and efficiently resolve issues.
- Maintained real-time data integrity by updating sensitive customer account details in databases.
- Handled complex escalated customer service concerns, securing long-term business relationships.
Financial Advisor
Single Stop
New York, New York
05.2013 - 08.2016
- Conducted in-depth client interviews to assess financial health and risk tolerance, developing personalized financial roadmaps.
- Facilitated client meetings focused on developing investment strategies and providing unbiased financial advice.
- Delivered comprehensive ethical recommendations on education funding, estate planning, and retirement strategies.
- Provided financial planning guidance to clients on budgeting and investments.
- Translated intricate financial data into clear terms for clients, advising on product decision impacts.
- Analyzed complex legal documents, including wills and insurance policies, identifying financial risks and opportunities for clients.
Education
Associate of Applied Science - Psychology
Borough of Manhattan Community College
New York, NY05-2015
Skills
- Full-Cycle Recruiting & Interviewing, Sourcing & Candidate Pipeline Development, Onboarding & Offboarding, Talent Alignment & Retention
- HR Systems (HRMS/HRIS), Industry-Specific HR Regulations, Performance Management Systems, Disciplinary Procedures Admin, Workforce Planning
- Global Mobility Support (Visa & Relocation Process), Compensation Structure Alignment, Employee Relations & Dispute Resolution
- Workday HRMS, Microsoft Office 365 (Excel, Outlook, PowerPoint, OneNote), Data Management & Analytics
- Advanced Data Analysis & Reporting, Cross-Functional Communication, Complex Problem Solving under Pressure, De-escalation & Mediation
Timeline
Talent Acquisition Specialist
Citi
09.2021 - 03.2023
Customer Service Representative
Maximus
01.2017 - 08.2020
Financial Advisor
Single Stop
05.2013 - 08.2016
Associate of Applied Science - Psychology
Borough of Manhattan Community College