Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennifer Nguyen

CA

Summary

Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Highly organized leader with great attention to detail.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Product Project Coordinator (Remote)

Newfront Insurance
San Francisco, CA
05.2022 - Current
  • Collaborate closely with ops/product team to build new functions and tools to help reduce manual work for the team as well as develop project solutions resulting in on-time execution.
  • Establish and maintain quality performance metrics to meet SLA with 95% success rate.
  • Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning while also developing and strategizing new workflows in order to meet team's goals efficiently and effectively.
  • Analyzed weekly as well as monthly data related to projects in order to identify areas for improvement or optimization opportunities.

Operational Specialist Lead (Remote)

Newfront Insurance
San Francisco, CA
05.2020 - Current
  • Train, mentor and motivate 10+ employees to maximize team productivity.
  • Developed and implemented operational strategies to improve performance, productivity, and efficiency
  • Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.

Operational Specialist

Newfront Insurance
Sacramento
02.2020 - 05.2020
  • Managed VIP accounts with premium of $2M+ by assessing project issues and developing resolutions to meet client-satisfaction goals, productivity, and quality.
  • Worked with internal stakeholders to streamline processes, improve integrations, improve productivity and maximize revenue opportunities which include but not limited to generating COIs, scheduling meetings, filing clients' information, auditing, and preparing reports.
  • Recommended process and systems improvements such as changes to our internal website so that we can automate more functions and bulk upload information instead of manually labors operations.

Media Coordinator/Employer Relations

Sacramento State Career Center
Sacramento
04.2017 - 01.2020
  • Managed the Career Center's social media platforms: Facebook, lnstagram, and Twitter by creating social media campaigns to increase audience engagement and followers by over 10% each quarter.
  • Connected with employers daily to establish connections for future events along with verifying information and discussing employment opportunities for students.
  • Coordinated workplace recruitment activities to identify qualified candidates for job openings and help company grow.
  • Evaluated available resources to help instructors make optimal selections of both traditional and digital media.

Education

Bachelors Of Science - Business Administration, Marketing

Sacramento State University
2019

Skills

  • Salesforce / Tableau / Slack
  • G Suite / Outlook
  • Microsoft Office
  • Adobe
  • Leadership
  • Time Management
  • Communication
  • Project Coordination / Management

Certification

Hubspot - Hubspot Content Marketing Certificate

Timeline

Lead Product Project Coordinator (Remote)

Newfront Insurance
05.2022 - Current

Operational Specialist Lead (Remote)

Newfront Insurance
05.2020 - Current

Operational Specialist

Newfront Insurance
02.2020 - 05.2020

Media Coordinator/Employer Relations

Sacramento State Career Center
04.2017 - 01.2020

Bachelors Of Science - Business Administration, Marketing

Sacramento State University

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Jennifer Nguyen