Jennifer Nguyen
3924 Hazelnut Branch Road Midlothian Virginia,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful at taking on routine and complex business challenges with resourceful and creative approach. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
Work History
Information and Operational Specialist
Virginia Tech Student Engagement & Campus Life
10.2022 - Current
- Directed day-to-day operations for organizations, visitors, and students
- Evaluated team member performance and productivity, provided feedback, and implemented corrective actions.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Managed internal operational standards and productivity targets.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy
Officer
Sigma Psi Zeta
09.2022 - Current
- Pass down any information to the sisters
- Cultivated engaged student population with successful orientation programs.
- Coordinated and supervised academic advising activities.
- Exhibited excellent communications and customer service relations skills.
- Coordinated and managed volunteer activities for community service projects.
Nail Technician
Vu Nails
09.2020 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients
- Sanitized workstation and stocked assigned workspace to facilitate general office
- Communicated effectively with management concerning important customer issues.
Vietnamese Youth Movement (TNTT)
Under The Leadership Of The Catholic Church
09.2010 - Current
- Interpreted conversations between foreign language-speaking clients and others.
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Established and maintained relationships with youth, families and community partners.
- Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones.
Lion Dancing
Church Of Vietnamese Martyrs
11.2019 - 08.2022
- Spread and educate Vietnamese culture to people
- Is able to carry heavy loads for ample period of time
Education
Bachelor of Science - Clinical Neuroscience
Virginia Tech
Blacksburg, VA05.2026
High School Diploma -
Clover Hill High School
Midlothian, VA05.2022
Skills
- Customer Interaction
- Reading Comprehension
- Complex Problem-Solving
- Individual and Team Goals
- Continuous Improvement Projects
- Technical and Support Services
- Task Delegation
- Operational Support
- Operational Leadership
- Shift Coverage
- Office Supplies and Inventory
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Information and Operational Specialist
Virginia Tech Student Engagement & Campus Life
10.2022 - Current
Officer
Sigma Psi Zeta
09.2022 - Current
Nail Technician
Vu Nails
09.2020 - Current
Lion Dancing
Church Of Vietnamese Martyrs
11.2019 - 08.2022
Vietnamese Youth Movement (TNTT)
Under The Leadership Of The Catholic Church
09.2010 - Current
Bachelor of Science - Clinical Neuroscience
Virginia Tech
High School Diploma -
Clover Hill High School
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