At CEVA Logistics Inc., an Operational Specialist excelled in optimizing operations and enhancing customer satisfaction through strategic operational planning and superior service delivery. Demonstrated expertise in shipment processing and problem-solving, significantly improving efficiency. Skilled in both operational support and fostering positive vendor relationships, ensuring timely and cost-effective supply chain management.
Hi, I’m
JOYCE ROBERTSON
Mesquite,TX
Summary
Overview
23
years of professional experience
1
Certification
Work History
CEVA Logistics Inc.
Operational Specialist
07.2020 - 03.2023
Job overview
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Tracked company equipment, tools and technology to manage inventory.
- Directed day-to-day logistical operations for [Number]-employee organization.23 years
Ingram Micro
Control Room Operator
10.1999 - 03.2023
Job overview
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Optimized scheduling and resource allocation for significant efficiency gains in project execution.
- Assisted in recruitment process, organizing interviews, and onboarding new staff to accelerate their integration into team.
Education
Copiah-Lincoln Community CollegeWesson, MS
Some College (No Degree) from Management
University Overview
Hazlehurst High SchoolHazlehurst, MS
High School Diploma
05.1980
University Overview
Skills
- Operational Planning
- Operational Support
- Shipment Processing
- Accuracy and Efficiency in Documentation
- Customer Satisfaction
- Daily Logs
- DOT Requirements
- Warehouse Operations
- Customer Interaction
Certification
- Supervising Others , ALison , Jan.22, 2024
- Diploma , Public Relation , Alison , Jan.16, 2024
- Dealing With Difficult People in Work Place, Alison , Oct.23,2023
- Anger Management and Conflict Resolutions , Alison, Sept.2, 2023
- Introduction to Management Analysis & Strategies , Alison, Oct. 14, 2024
- Business Administration, Communication / Planning , Alison , Aug.23,2024
Timeline
Operational Specialist
CEVA Logistics Inc.
07.2020 - 03.2023
Control Room Operator
Ingram Micro
10.1999 - 03.2023
Copiah-Lincoln Community College
Some College (No Degree) from Management
Hazlehurst High School
High School Diploma