Jennifer Nguyen
Pflugerville,TX
Summary
Dynamic Bilingual Customer Service Representative with 4 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in vietnamese. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Boba Barista
Feng Cha
2023.10 - Current
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Barista Manager
Bambu Desserts & Drinks
2020.01 - 2023.09
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Education
High School Diploma -
John B Connally High School
Austin, TX06.2020
Skills
- Cash Handling
- Cleanliness and Organization
- Continuous learning mindset
- Flexible schedule availability
- Time Management
Languages
Vietnamese
Native or Bilingual
Timeline
Boba Barista
Feng Cha
2023.10 - Current
Barista Manager
Bambu Desserts & Drinks
2020.01 - 2023.09
High School Diploma -
John B Connally High School
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