Jennifer Nguyen
Fayetteville,AR
Overview
9
9
years of professional experience
Work History
Provider Enrollment Specialist
Health Partners PHO
Fayetteville, AR
06.2025 - Current
- Manage the full lifecycle of provider enrollment and payer contracting across 28+ commercial and government payers
- Track and manage provider effective dates, enrollment timelines, and payer participation status to ensure timely onboarding and reimbursement
- Identify workflow inefficiencies and implement process improvements to reduce enrollment delays and improve data accuracy
- Serve as liaison between providers, payers, and internal departments, resolving enrollment discrepancies and escalations
- Lead biweekly payer meetings to address enrollment barriers, strengthen relationships, and improve turnaround times
- Maintain accurate provider data across CredentialStream, payer portals, and internal systems, ensuring compliance and directory accuracy
- Investigate and resolve claims issues tied to enrollment or payer loading errors, minimizing revenue disruption
- Develop and maintain Excel-based tracking tools and dashboards to monitor enrollment status and support leadership reporting
- Collaborate with credentialing, compliance, and revenue cycle teams to ensure seamless provider onboarding and regulatory adherence
- Improve enrollment turnaround times by tracking payer performance, resolving delays, and proactively addressing enrollment barriers
Health Educator/SEE Specialist
Odyssey Clinic, UAMS
Fayetteville, AR
01.2025 - 06.2025
- Provided case management and care coordination, supporting client access to employment, education, and healthcare resources
- Coordinated services across multidisciplinary teams to support treatment planning and client outcomes
- Built and maintained 100+ community partnerships, expanding access to resources across Northwest Arkansas
- Conducted documentation, record management, and clinical coordination using EPIC and EHR systems
- Trained and supported staff on documentation workflows and system use
- Supported operational and administrative functions to ensure efficient service delivery and client engagement
Senior Intern
Oasis of Northwest Arkansas
Rogers, AR
01.2024 - 05.2024
- Secured $10,000+ in donations from community partners to support organizational initiatives
- Coordinated and executed fundraising events, managing budgets, timelines, and logistics
- Increased community outreach and engagement by 15% through targeted marketing and partnerships
- Developed marketing campaigns and digital materials to enhance brand awareness and donor engagement
- Wrote and secured 2 corporate grants, contributing to organizational funding and sustainability
Quality of Care Intern- Arizona Complete Health
Centene Corporation
Tempe, AZ
05.2023 - 08.2023
- Conducted 20+ in-depth reviews of quality of care incidents, producing reports with findings and recommended actions
- Analyzed quality and utilization data to identify drivers of adverse outcomes and support targeted interventions
- Collaborated with multidisciplinary teams to develop a high-risk adolescent intervention program focused on suicide prevention
- Managed and documented cases within electronic health record systems, ensuring accuracy and compliance
- Led a project involving data analysis, budgeting, and timeline management to support quality improvement initiatives
Nail Technician
Princess Nails
Conway, AR
01.2017 - 07.2022
- Delivered high-quality customer service in a fast-paced environment, maintaining strong client satisfaction and retention
- Managed scheduling, transactions, and daily operations to support efficient business workflow
- Resolved customer concerns professionally, ensuring positive client experiences and repeat business
Education
Master of Science - Healthcare Administration
University of Arkansas For Medical Sciences, College of Public Health
Little Rock, AR05-2028
Bachelor of Science - Public Health
University of Arkansas, College of Health And Education
Fayetteville, AR12-2024
Skills
- Data & Analytics: Microsoft Excel, Data Analysis, Data Entry, Data Interpretation
- Healthcare Systems: Electronic Health Records, EPIC, CredentialStream
- Quality Improvement & Operations: Lean Six Sigma (In Progress), Process Improvement, Project Management, Workflow Optimization
- Healthcare Knowledge: Patient Safety, Quality Improvement, Care Coordination, Population Health, QBHP Certified
- Tools & Software: Microsoft Office Suite, Canva
- Languages: English and Vietnamese
Timeline
Provider Enrollment Specialist
Health Partners PHO
06.2025 - Current
Health Educator/SEE Specialist
Odyssey Clinic, UAMS
01.2025 - 06.2025
Senior Intern
Oasis of Northwest Arkansas
01.2024 - 05.2024
Quality of Care Intern- Arizona Complete Health
Centene Corporation
05.2023 - 08.2023
Nail Technician
Princess Nails
01.2017 - 07.2022
Master of Science - Healthcare Administration
University of Arkansas For Medical Sciences, College of Public Health
Bachelor of Science - Public Health
University of Arkansas, College of Health And Education