NAHALIA MUNDA
Client Support Specialist
Portmore,St. Catherine
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Provider Enrollment Specialist
Nierman Practice Management
06.2023 - Current
- Point of contact for provider insurance registrations and enrollment.
- Coordinated closely with credentialing teams to verify provider qualifications, maintaining high standards of care within the organization.
- Prepared and processed provider enrollments with major health insurances across different states in America.
- Assisted providers with understanding the enrollment and credentialing process, while ensuring applications are handled in a timely fashion.
- Provided guidance and support to team members on enrollment issues.
- Maintained and shared newly updated changes on enrollment processes.
- Efficiently managed data systems to ensure enrollment processes were streamlined optimally.
- Tracking all open tickets for multiple clients and coordinating with client managers to ensure tickets are moving forward.
Sales Development Representative
JobGet
04.2021 - 03.2023
- Generate prospective leads through cold calling and emails.
- Connecting sales reps with business opportunities to generate sales by setting up meetings.
- Utilize Salesforce and other CRM's to streamline the sales process.
- Reporting weekly, monthly, and quarterly sales results.
DATA SUPPORT INTERN
Marathon Insurance Brokers Ltd
02.2020 - 06.2020
- Responsible for the data migration of client files and information from one database to another
- Aided with the launch and management of various projects such as a Help Desk system
- Offered support to other departments.
WORKFORCE ANALYST
Ibex Jamaica
12.2016 - 02.2020
- Managed and reported on the business's KPI's on a daily, weekly and monthly basis such as adherence and handle time
- Monitored call queue and real-time activity for over 100 agents at a time.
- Scheduled agents' shifts based on business needs.
CUSTOMER SERVICE AGENT
Ibex Jamaica
08.2016 - 05.2017
TECHNICAL SUPPORT REPRESENTATIVE
Jamaica Agent Services LTD
01.2015 - 06.2015
- Performed troubleshooting techniques to assist customers with their internet, landline, and cable devices
- Assisted customers with activating their respective devices.
Education
Caribbean Advanced Proficiency Examination (CAPE) -
Camperdown High
Diploma Caribbean Secondary Education Certificate (CSEC) - undefined
Camperdown High
Skills
Client Support
Data Visualization
Customer Service
Data Management
Creative Problem-Solving
Data entry proficiency
Strong communication skills
Medical billing and coding
Medical insurance knowledge
Proficiency in Hubspot, Salesforce
Proficiency in Microsoft Excel and Powerpoint
Timeline
Provider Enrollment Specialist
Nierman Practice Management
06.2023 - Current
Sales Development Representative
JobGet
04.2021 - 03.2023
DATA SUPPORT INTERN
Marathon Insurance Brokers Ltd
02.2020 - 06.2020
WORKFORCE ANALYST
Ibex Jamaica
12.2016 - 02.2020
CUSTOMER SERVICE AGENT
Ibex Jamaica
08.2016 - 05.2017
TECHNICAL SUPPORT REPRESENTATIVE
Jamaica Agent Services LTD
01.2015 - 06.2015
Caribbean Advanced Proficiency Examination (CAPE) -
Camperdown High
Diploma Caribbean Secondary Education Certificate (CSEC) - undefined
Camperdown High
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