Kimberly Oakleaf
Old Town
Summary
There is a gap from 2018 to 2021 due to having to resign from my job to take care of mentally ill daughter and my father in law whom was diagnosed with terminal cancer. We brought him to our home for care during the last year of his life.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Provider Enrollment Specialist
Qualfon Call Center
10.2025 - Current
- Managed provider enrollment processes for healthcare professionals efficiently.
- Coordinated documentation and compliance for credentialing requirements effectively.
- Reviewed applications to ensure accuracy and completeness during processing.
Financial cashier manager
Hamrick's Department Stores
Kingsport
11.2023 - 11.2025
- Supervised daily cashier operations and maintained efficient workflow.
- Trained and mentored new cashiers on store policies and customer service.
- Managed cash register systems and ensured proper cash handling procedures.
Office Manager
Oakleaf. Telcom Communications
Old Town
11.2023 - 02.2025
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
Customer Service Representative
Kelly Services
Crystal River
08.2016 - 09.2018
- Taking inbound customer calls resolving technical issues with electronic devices. Ie iPhone, Apple watches, iPad software. Mac computer and software issues.
- Customer support was a vital part of my position. I became a Tier 2 supervisor in 2017.
Customer Service Representative
Sykes Work from Home
Lake Panasoffkee
06.2014 - 05.2016
- Resolved student and professors issues with online classes.
- Helping students enter their virtual classroom as well as troubleshooting other technical issues.
- Help Professors set up virtual classrooms and resolve technical issues.
- Customer support was a vital part of this position.
Front Desk Receptionist
Pain Relief clinics
Hickory
03.2000 - 08.2005
- Taking incoming patient call as well as taking referrals from other Dr's offices.
- Checking in and checking out patients.
- Taking customer payments.
- Referring patients to other Dr's.
- Keeping up with patient charts and notes.
- Scheduling appointments.
Education
High school diploma -
Plant City High School
Plant City, FLSkills
- Communication skills
- VPN
- System Administration
- Software Troubleshooting
- Network Support
- Desktop Support
- Help Desk
- Operating Systems
- Troubleshooting
- Remote Access Software
- Customer service
- Technical Support
- Medical terminology
- Documentation review
Certification
Driver's License
Timeline
Provider Enrollment Specialist
Qualfon Call Center
10.2025 - Current
Financial cashier manager
Hamrick's Department Stores
11.2023 - 11.2025
Office Manager
Oakleaf. Telcom Communications
11.2023 - 02.2025
Customer Service Representative
Kelly Services
08.2016 - 09.2018
Customer Service Representative
Sykes Work from Home
06.2014 - 05.2016
Front Desk Receptionist
Pain Relief clinics
03.2000 - 08.2005
High school diploma -
Plant City High School