RHONDA R WATSON
Muscle Shoals,AL
Summary
Results-driven Data Entry Analyst with 10 years of management experience in retail and hospitality. Expertise in healthcare operations, provider enrollment, and navigating complex regulatory frameworks to ensure compliance and efficiency. Proven ability to enhance team collaboration and streamline processes for optimal productivity.
Overview
6
6
years of professional experience
Work History
Provider Enrollment Specialist
BCforward Staffing
09.2024 - 12.2025
- Processed provider enrollment applications for accuracy and compliance with regulatory standards.
- Coordinated communication between providers and internal departments to streamline enrollment workflows.
- Assisted in maintaining provider database, ensuring up-to-date information and accessibility.
- Reviewed documentation for completeness, reducing processing time for enrollments.
- Implemented quality control measures to enhance enrollment accuracy and efficiency.
TPL Data Cleanse/Insurance Verification
BCforward Staffing
09.2024 - 01.2025
- Enhanced team productivity by collaborating effectively in fast-paced environments.
- Achieved efficient operations support while managing multiple team projects.
- Demonstrated adaptability by quickly learning new technologies and software applications.
- Strengthened communication skills through regular interactions with diverse teams.
- Managed deadlines efficiently, ensuring all tasks were completed on time.
Claims Analyst/Quality Assurance Reviewer
Adecco Staffing
08.2021 - 02.2024
- Ensured compliance by analyzing claims against policies and regulations.
- Verified accuracy of claim submissions and maintained documentation completeness.
- Resolved claim discrepancies by collaborating with cross-functional teams.
- Identified trends and recommended process improvements through data evaluation.
- Conducted audits to enhance accuracy and uphold quality assurance standards.
- Maintained confidentiality of personal data per company guidelines.
Customer Service Representative
Teleperformance
01.2021 - 08.2021
- Consistently exceeded call handling targets
- Dedicated sales professional with a retention rate of 60%
- Strong phone and verbal communication skills
- Resolved customer issues with high satisfaction rate
- Updated customer information in a database
Store Manager
Cefco
05.2020 - 01.2021
- Balanced cash intake daily, ensuring accurate bookkeeping and deposits.
- Enhanced employee performance through effective coaching and feedback sessions.
- Managed weekly staff schedules, aligning with payroll guidelines and operational needs.
- Conducted daily accounting tasks to maintain accurate financial records.
- Reviewed inventory levels and bill of lading for accuracy in stock management.
- Interviewed candidates and successfully hired qualified staff for store operations.
Education
Emergency Medical Technician/Paramedic -
University of Arkansas
Little Rock, AR08.1997
Skills
- Strong communication skills
- HIPAA compliance awareness
- Effective written and verbal communication
- Leadership qualities
- Medical terminology
- Performance monitoring
- Provider enrollment expertise
- Insurance verification experience
- Data entry skills
- Customer service background
- Telephone and email skills
- Attention to detail
Timeline
Provider Enrollment Specialist
BCforward Staffing
09.2024 - 12.2025
TPL Data Cleanse/Insurance Verification
BCforward Staffing
09.2024 - 01.2025
Claims Analyst/Quality Assurance Reviewer
Adecco Staffing
08.2021 - 02.2024
Customer Service Representative
Teleperformance
01.2021 - 08.2021
Store Manager
Cefco
05.2020 - 01.2021
Emergency Medical Technician/Paramedic -
University of Arkansas