Briana Smith
Meritage Hospitality Group
Flowery Branch,GA
7
years of professional experience
Dedicated Provider Enrollment Specialist with strong communication skills and expertise in HIPAA compliance. Proven track record of processing applications and enhancing customer satisfaction through effective collaboration.
Work History
Provider Enrollment Specialist
4 Years 7 Months- Processed provider enrollment applications to ensure compliance with regulatory standards.
- Collaborated with internal teams to streamline onboarding procedures and enhance efficiency.
- Maintained accurate records in enrollment databases, facilitating quick retrieval of information.
- Reviewed documentation for completeness and accuracy, reducing processing errors significantly.
- Assisted providers with inquiries related to enrollment status and requirements, improving customer satisfaction.
Customer Service Manager
2 Years 8 Months- Led customer service team to enhance guest satisfaction through effective training and development programs.
- Streamlined communication processes between departments to improve service efficiency and response times.
- Implemented feedback systems to gather customer insights, driving continuous improvement initiatives.
- Analyzed service metrics to identify trends and develop strategies for operational enhancements.
- Coordinated conflict resolution strategies, ensuring timely and effective responses to customer concerns.
- Developed training materials focused on best practices in customer engagement and service delivery standards.
- Mentored staff on performance expectations, fostering a culture of accountability and excellence in service.
- Oversaw scheduling and staffing needs, optimizing resource allocation for peak operational periods.
Education
High School Diploma
Skills
Strong communication skills
HIPAA compliance awareness
Effective written and verbal communication
Leadership qualities
Data entry proficiency
Knowledgeable in software
Proficiency in software
Credentialing
Strong organization
Timeline
Provider Enrollment Specialist
Meritage Hospitality Group
01.2022 - CurrentRead More
Customer Service Manager
Meritage Hospitality Group
05.2019 - 01.2022Read More
Westlake High School
High School Diploma
Read More