Jennifer Nichols
Muscatine,IA
Summary
Innovative Restaurant Manager with more than 10 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Hawaiian bros/ Aloha bros
Davenport, IA
08.2023 - 11.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
Restaurant Manager
Hawaiian Bros
Kansas City, KS
05.2021 - 08.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Manager
Hyvee Market Grill
Muscatine, IA
03.2013 - 04.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
Muscatine Community College
Muscatine, IA05.2022
Skills
- Schedule Coordinator
- Restaurant Operations Management
- Operations Management
- Recruitment
- Stable Work History
- Shift Management
- Customer-Oriented
- Food preparation and safety
- Order delivery practices
- Inventory control and record keeping
- Operations management
Timeline
Restaurant Manager
Hawaiian bros/ Aloha bros
08.2023 - 11.2023
Restaurant Manager
Hawaiian Bros
05.2021 - 08.2023
Manager
Hyvee Market Grill
03.2013 - 04.2021
High School Diploma -
Muscatine Community College
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