Jennifer Nieto
Hyattsville
Summary
Dynamic and customer-focused professional with experience at Ross Dress for Less, excelling in sales floor organization and point-of-sale operations. Proven ability to enhance customer engagement and resolve complaints effectively, ensuring a positive shopping experience. Strong communication skills and adept at managing time efficiently to support team success.
Overview
2
2
years of professional experience
Work History
Sales Floor Associate
Ross Dress for Less
Hyattsville, MD
01.2025 - Current
- Maintained organized sales floor by restocking items and arranging displays.
- Processed transactions accurately using point-of-sale system.
- Collaborated with team members to enhance customer service experience.
- Engaged with customers to address inquiries and resolve issues promptly.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
Receptionist Administrator
Appliances Center
Landover, MD
02.2025 - 01.2026
- Managed front desk operations, greeting visitors and answering phone inquiries professionally.
- Scheduled appointments and maintained calendars for staff, ensuring efficient time management.
- Processed incoming and outgoing mail, streamlining communication within the office.
- Assisted in inventory management of office supplies, maintaining adequate stock levels.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Cashier
McDonald’s
Hyattsville, MD
09.2023 - 01.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the front counter and dining area.
- Assisted customers with menu selections and answered questions about promotions.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on operational procedures and customer service best practices.
- Welcomed customers and helped determine their needs.
Skills
Customer engagement
Point-of-sale operations
Transaction processing
Sales floor organization
Complaint resolution
Appointment scheduling
Time management
Communication skills
Front desk operations
Clean and organized workspace
Menu knowledge assistance
Friendly and helpful
Customer assistance
Languages
Spanish
Full Professional
Timeline
Receptionist Administrator
Appliances Center
02.2025 - 01.2026
Sales Floor Associate
Ross Dress for Less
01.2025 - Current
Cashier
McDonald’s
09.2023 - 01.2025